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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-09-2017 01:53 PM

HP Recommended

I keep getting the message that the "printer is off line", which is a lie as I can print via a tablet to the printer.  I've removed the driver, installed the driver manually.  Doesn't work.  Been to the HP webpage and used the wizzard.  Still nothing.  Used all of your online help methods and now probably spent several hours over last month trying to resolve this frustrating error.  When I first changed to Windows 10 I did the above and solved the same problem.   I can only assume that Windows 10 has had a further patch update and now can't print as HP haven't updated too.  Where is the latest driver or how do I fix this?

 

4 REPLIES 4

‎04-09-2017 08:38 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-12-2017 07:02 AM

HP Recommended

That didn't work. At the point of now removing windows 10 now. Tried the port configuration and get an error message saying "The device is not found". And error in devices is "driver is unavailable" Status, "not connected".

 

A simply, for HP. Will my HP Envy 4500 work with Windows 10? YES OR NO WILL DO. The online HP Web page says yes but clearly a lie.

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‎04-12-2017 07:22 AM

HP Recommended

Hi @YYohY

 

It should work.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-13-2017 01:54 PM

HP Recommended

No, still doesn't work.  I have a new error message and that is all 3 hours goign through the A, B, C... help got me.  "printer is in error state".  Wow, tell me something i don't know.  I can print via my ipad and tablet so the network can see the printer. The only thing that struggles to see the printer is the PC.  Any other suggestions?

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