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Honor Student
Posts: 2
Member Since: ‎07-15-2012
Message 1 of 7 (3,270 Views)
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Security / reset integrated website administrator password

Hi,

 

I'm using a HP Photosmart 7510 e-All-in-One - C311a (PMN: CQ877A, Firmware: VEP1CN1137CR).

 

While trying to setup the integrated website security administrator password, I used a generated 20 characters password.

 

After that, I was unable to login to the printer administrator settings with the same password. I also tried with the same password removing some characters at the end, one by one, just in case the printer password internal storage field got truncated to less than 20 characters.

 

I tried a Partial Reset, Semi-Full Reset, OOBE Reset, Full Reset (through what seems to be a blue boot menu) and Clear derivatives. None of these methods cleared the administrator password.

 

Is there any particular command or method that would allow me to gain back administrative access ?

 

Thank you,

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Accepted Solution

Re: Security / reset integrated website administrator password

Hi Jay4096,

 

The Semi-full is the reset that would reset the password in your screenshot you provided. You will need to contact support, and let them know that the printer fails to clear the password using the Semi-full reset. You can contact our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 7 (3,231 Views)

Re: Security / reset integrated website administrator password

Hi Jay4096,

 

Check out my private message, and let me know if this resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 3 of 7 (3,223 Views)

Re: Security / reset integrated website administrator password

Hi Jay4096,

 

The Semi-full reset should have cleared the password for the EWS administrator settings. There is no default password as it is left for the customer to create. Please provide me a screenshot of the password screen you are referring too. This way I can make sure we are speaking about the same screen or password.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 4 of 7 (3,220 Views)

Re: Security / reset integrated website administrator password

Hi Jay4096,

 

The Semi-full is the reset that would reset the password in your screenshot you provided. You will need to contact support, and let them know that the printer fails to clear the password using the Semi-full reset. You can contact our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎07-15-2012
Message 5 of 7 (3,210 Views)

Re: Security / reset integrated website administrator password

Ok, thanks to Amelio from the tech support, this got fixed by going into the "wireless" icon on the start menu, then settings, then restore to factory defaults.

 

Incredibly enough, it removed the administrator password and I could set a new one properly.

 

Thanks guys,

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 6 of 7 (3,200 Views)

Re: Security / reset integrated website administrator password

Hi Jay4096,

 

Glad to hear you get this issue resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎12-30-2009
Message 7 of 7 (1,930 Views)

Re: Security / reset integrated website administrator password

Can you help me to reset the password on my HP Photosmart 7510 e-All-in-One - C311a?

Thank you,

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