Wireless printer doesn't work at all / Error - printing - restarting

[Viper78]

Just bought a new laserjet printer with wireless capability. Installation was a bit lenghty but went without errors. Tried to print a page wirelessly, nothing. Tried to do a test print wirelessly, nothing printed. Tried printing an email and a spreadsheet wirelessly, nothing. I reset the printer, still not printing wirelessly. I uninstalled everything (drivers, software) and did a clean install. Still no printing wirelessly. Connected via USB, and it prints, so the issue is mainly with the wireless connectivity. It appears something (an internal process maybe) freezes the printer and you can't do anything to unfreeze except to turn it off and then back on. Sometimes when I open the printer spool on Windows, it shows this error: Error - printing - restarting. Some other times it justs says "Error printing".

I have checked my router to see if the printer's IP is recognized, it's there. Also thought the MAC address might be blocked in the router, nope. Checked if file and printer sharing was not selected, box was ticked so it was available. This is quite a mistery.

I've run HP Print Doctor several times and everytime it says it fixed all problems (Recommended Updates intalled, Print Queue issue fixed, port match fixed, print spooler fixed). Tried to do print a test page, and gives me an error. Tried printing an internal test page, nothing. At this point, I have waisted 7 to 8 hours of my time and problem persists.

Did a firmware upgrade (recommended by HP Print Doctor). Same result.

I think this printer is going back to the store as wireless printing software is pure garbage in my opinion. I have reset the printer at least 8 times, and nothing has changed. It simply wont print wirelessly. Tried printing from my ipad. At first it shows the printer. I select the pages to print and then an error saying printer cant be found. Really???

I consider myself a computer savvy but this printer issue is so frustrating. I've tried 3 different installation approaches: Using CD that came along with the printer, using windows 10 to recognize and install the printer and using HP All in One software to install the printer. The results were all disappointing.

Any help/advise would be greatly appreciated.

Kind regards,

Christian T.

[Jeet_singh]

Hi @Viper78,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having Wireless connectivity issues on your new HP LaserJet printer. Don't worry as I have a few steps to help you get through this concern,

Kudos to you for trying out the steps before reaching out to us.

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Let’s try assigning a static IP to try and fix this issue. Follow the steps below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Once done, reinstall the printer drivers. Follow the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/COL71120/LJM101-M106_UWL_LJUWL_Full_WebPack_1095.e... and install the updated printer drivers.
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck!

[Viper78]

Hi Biswajeet,

Unfortunately, these recommendations did not work.

I still have the same error - printing - restarting  message on the printer spool.

I tried printing from an iPad and got the following message: "HP LaserJet M102W (4E15A0) The printer is no longer available".

THe printer connects to my SSID. When I run a network check, windows shows the printer (and the new manua/static IP address assigned) available on my network. I just cant print anything wirelessly. Changed IP to manual. changed Primary DNS to 8.8.8.8 an secundary DNS to 8.8.4.4. So far, nothing has worked.

When I try to print a Wireless configuration test report from the EWS page, it wont print either.

The printer is brand new and should not have to go through all this just to print wirelessly.

Please advise.

Regards,

Christian T.

[DavidSMP]

Hi @Viper78,

I read the post completely. Superb troubleshooting was done to try and resolve the issue. Kudos to you for that. As@Jeet_singh is out of office for the day, I am jumping to assist you here.

Please try these steps:

• HP printers work on only 2.4 Ghz. if the router is dual band and 5Ghz, please ensure that it is set to @.4 Ghz and the channel broadcast is set to 11 GHz.
• Select the wireless mode to B/G on the router page and not bg/n/ac.
• Please visit the EWS page of the router on your browser. Then type the router IP address.
• Then make the necessary changes to ensure that the router broadcasts at 2.4 Ghz and the channel is set to 11 Ghz
• Please try the router, printer and computer restart from this link: http://support.hp.com/gb-en/product/HP-DeskJet-3700-All-in-One-Printer-series/8954253/model/8954254/...  Please try only step s1,4 and 7
• Then disable IPV6 from this link: https://support.hp.com/lamerica_nsc_carib-en/product/hp-laserjet-pro-m102-printer-series/9365392/mod...  please try steps 3,5,6 and 7.
• Please try WPS method from this link: http://www8.hp.com/in/en/campaigns/wireless-printing-center/printer-setup-help.html and if this does not work USB setup of wireless.
• To find out the WPS button on the printer please visit page 4 of the user manual of the printer: http://h10032.www1.hp.com/ctg/Manual/c05172884
• To change the printer connection from USB to wireless please check this link: http://www8.hp.com/in/en/campaigns/wireless-printing-center/reconfiguring-system-help2.html

One of these should do the trick for you. Please keep me posted. I will keep a watch for your reply. Please perform all these steps diligently and patiently. This should do the trick for you. 🙂

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.