3015 problems with driver

[Sue_H]

Hi

Every time I plug the USB into my laptop, it starts installing a new driver for it, even if there are already multiple copies of it on there. Then, more often than not, but not always, it won't find the printer, and won't print. Documents sent to print go to one of the versions of the driver, and just sit there. Occasionally, it does print, and I really can't work out why it does sometimes and not other times.

My partner's Mac does not have this problem when he plugs it in, it merrily churns the documents out without a hitch.

I've tried uninstalling, reinstalling, plugging into different USB sockets, etc etc, but after 2 years putting up with intermittent printing, or using my partner's Mac, I could really do with fixing it!

Any advice gratefully received!

Thanks

Sue

[dungleviet67]

Hi Sue_H,

You wrote "I've tried uninstalling, reinstalling,..." for your printer but how did you install (version driver) ?

dungleviet

[Sue_H]

I tried letting it do it itself, and also tried getting the driver from hp website. Yesterday I tried a different driver, the universal pcl6 one, which so far seems to have worked, so I may have fixed it. When it installed drivers itself it was using pcl5, and that was what I was installing from hp too. No idea what any of that means, but so far it's done the trick... does this sound like a theoretically plausible fix?

[dungleviet67]

Hi Suz_H,

You wrote: "Every time I plug the USB into my laptop, it starts installing a new driver for it, even if there are already multiple copies of it on there...", so I think you need to install a HP Universal Print Driver for PCL6/PCL5/PostScrip exactly.

Now lastest driver ready on HP site is "6.3.0.2118" version at:

http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3815799&swLangOid=8&swEnvOid=4063

If you option driver for PCL6, you download “upd-pcl6-x64-6.3.0.21178.exe” file (or PCL5 or PS option).

You need to uninstall the existing drivers for the printer completely from Windows:

1. Turn off printer.
2. Go “Devices and Printers” look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device".
3. Go “Programs and Features”, look for your HP Printer. If you see it listed, right-click on it and choose "Uninstall" or "Remove ".
4. Open up the run command with the "Windows Key + R" key combo.
5. Type printui.exe /s and click OK.
6. Click on “Drivers” tab, look for HP Printer driver. If you see it click on it and click “Remove” at the bottom. Select OK. Then select Apply and OK on the “Print Server Properties” windows. Close Devices and Printers.
7. Restart computer.
8. Run “upd-pcl6-x64-6.3.0.21178.exe” file.
9. Turn on printer and wait some minutes to windows know your printer.

I hope this helps.

dungleviet