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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Printers Archive
- Can’t connect to wifi
Create an account on the HP Community to personalize your profile and ask a question
11-06-2020 01:47 PM
I recently changed the name of my wifi and now I can’t connect the printer because it doesn’t find the new one and is still connected to the old wifi.
Solved! Go to Solution.
Accepted Solutions
11-27-2020 11:27 AM
Welcome to the HP Support Community.
Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.
Once done try connecting the Printer to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
11-27-2020 11:27 AM
Welcome to the HP Support Community.
Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.
Once done try connecting the Printer to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
11-29-2020 02:37 PM
I don't see a cancel button. HP is threatening to lock me out of my printer. I have been trying to fix for several weeks. Today I did t he chat and the solution they gave me did not work. So I went to the instant ink site and did what they said. it didn't work either.
12-17-2020 06:13 AM
Welcome to the HP Support Community.
What is the issue you're facing and which Printer do you have?
Thanks 🙂
I am an HP Employee
07-04-2023 02:32 PM - edited 07-04-2023 02:32 PM
Hi community!
Below I will leave a link that can also help you to connect your printer:
Printer setup guide for: HP DeskJet 3760 All-in-One Printer
SofiaML
HP Support Community
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