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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2017 08:17 PM

HP Recommended
Product: HP Officejet 8500 A910
Operating System: Microsoft Windows 10 (64-bit)

I've seen this problem with this printer but using a Mac.  I can print, etc (thanks to a fix yesterday by a wonderful post!) but cannot scan to pc. I get intermittent messages "scan to computer not enabled" or words to that effect. Can someone give me the PC solution? 

3 REPLIES 3

‎03-06-2017 08:58 PM

HP Recommended

Hi,

How is the pritner connected to your PC? via USB or through teh network?

 

What are the results of selecting Fix Scanning and following the steps on the HP Print and Scan Doctor?

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe



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If my post resolve your problem please mark it as an Accepted Solution 🙂

‎03-06-2017 09:23 PM

HP Recommended

Connected over wireless network. HP doc said it couldn't communicate with the printer. But I can print. 

‎03-06-2017 09:49 PM

HP Recommended

Hi,

Open the HP Officejet 8500 A910 software and press on Manage Scan to Computer.

 

Try clicking Disable, then Enable and see if a confirmation message appear.

 

If you recieve any error on this screen try clickig the Fix button and follow the steps on screen.

 

May you see any difference?

 

For any issue, please locate the current printer IP by tapping the Ethernet / wifi icon on the printer.

Withint he software press the Utilities tab and select Update IP Address.

Ensure the software IP matches the actual IP, else type the current IP, press Test and then Save.

 

Close and reopent he HP Software and check for any difference while openning the Manage Scan to Computer dialog.

 

Please let me know the results,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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