Cartridge Compatability

[Subhabrata3471]

cadridge is not getting compatible

[MKazi]

@Subhabrata3471

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Deskjet 2540 All-in-One Printer and the cartridge is not compatible. Not to worry, I'll do my best to help you.

I would like to know the following information to assist you better:

• Which country do you reside in and was the printer purchased from the country?
• Did you replace the cartridge recently?
• Did the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?

Meanwhile, I did some research and found the list of compatible cartridges for you:

If you're using the correct cartridge and error still appears then I suggest you to perform the following steps:

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
• Please perform the steps as described in detail from this link which is known to fix such issues. 

I sincerely hope this fixes the issue. Let me know. Cheers! 🙂

[Subhabrata3471]

Hi Kazi, at the outset, many thanks for the solution offered.
I believe the question posted from my end was not sufficient and till you tried your best to answer. Thats awesome!!

To answer your questions:
a. I brought the Printer from Curry's London (May 2014). But have shifted to India (August 2014) and carried the 301 Cartridges with me as I doubted the availability of compatible Cartridge back in India.
I used to refill the 301 from a peripheral shop in my locality and it worked fine. I called HP Service Center in India and they advised me that 802 is the compatible cartridge for DJ 2540.

b. I havent used the Printer for  long (last used in March 2016) and then I got it fully serviced and intended to use it again in March 2017.

c. I have purchased a 802 pack (Black + Tri Color) and inserted in the slot and it showed "Incompatible Cartridge" when I am trying to get a print.

So may I go with the following solution that you proposed?

[Jeet_singh]

Hi @Subhabrata3471,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are having issues with cartridge compatibility on your HP DeskJet 2540 printer. Don't worry as I have a few suggestions which should help to resolve this concern,

Since you have moved to a different country you would need to perform a regionalization on the printer, for more please go through the support document.

should you need any assistance, I would personally suggest you contact our HP phone support so that they can help you change the settings. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.