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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 03:43 PM

HP Recommended

Have you tried uninstalling all the HP software and just install the basic HP driver?

Have you checked the Windows system files using sfc?

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‎05-30-2017 01:06 AM

HP Recommended

Morning - I've tried uninstalling all HP software on my machine, and just installing the driver - no luck.  Not sure what "Windows system files using sfc" is - could you give me any pointers please?

 

Many thanks for all your suggestions. 

‎05-30-2017 08:54 AM

HP Recommended

Hi,  open Command Prompt as Administrator.

Run following command: sfc /scannow

 

Also run the built-in printer troubleshooter program.

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Please mark the post that solves your issue as "Accept as Solution".
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‎05-30-2017 03:52 PM

HP Recommended

Once more thank you for your suggestions.  No issues found on the scan and no errors detected with the troubleshooting- this is very odd.  The printer continues to print without issue from iPads - so this is obviously a windows issue.  Now it's just the small question of what....  !  Very frustrating! 😳

‎05-30-2017 04:05 PM

HP Recommended

Quite by chance I have found the fix online!  Woo how I'm so happy 😁  The fix was to go to printer properties install a new driver for HP desk jet 9800 apply then rename back to Envy 5640 and apply.  The in printing prefs change print quality to fast normal and bingo it works.  For auto duplexing the same fix using Deskjet 6980 driver.  Thank you HP community.

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