Envy 5660 EWS Password Re-Set Needed

[geezer45]

Like several others, I cannot login to my EWS in order to make password changes. I don't recall setting a user name or password during intiial set-up, but who knows? I can get to the EWS page, but no further. Frustrating but a challenge.

[MKazi · Accepted solution]

@geezer45

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP ENVY 5660 e-All-in-One Printer. I read that you're unable to login to the printer's EWS page to make password changes. I'll be glad to assist you with this case.

To assist you better, I would like to know the following information:

• Is the printer connected via USB or wirelessly?
• Why do you want to make changes to the password? Is the password blocking you from using any functions of the printer?

If you want to remove the password then I suggest you to reset the printer. This will erase the password and will completely restore the printer to its original factory settings. I have sent you a private message with the reset steps.

Hope this helps. Let me know. Cheers! 🙂

[geezer45]

The reset worked well. I was able to reset both the WiFi password and the EWS credentials. Many thanks!

[MKazi]

@geezer45

You're most welcome. 🙂

I'm glad to know that the suggested steps helped. You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

Happy printing!

[Unknown405]

Would you please send me the solution for resetting the EWS settings too? Thank you in advance!

[Unknown405]

@geezer45 Would you please send me the solution for resetting the EWS settings too? Thank you in advance!

[DILLIGAFwon]

Please share the info on the resetting on my same printer as well. Thanks

[Daburrs]

I restored the Network Settings back to default and I don’t remember the factory password to connect my iPad to the Envy5660.  Please help!

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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