Every print job queues twice and hangs on duplicate job

[sheehan]

Whenever I send a document to the printer (MS Word, Excel, etc), it prints it but leaves a still printing message in the See What's Printing section of the Control Panel. Nothing else will print until I cancel the duplicate; cancellation has taken anywhere from 5 minutes to more than an hour. Windows 10 is up-to-date and the only difficulty I experience is printing.

[The_Fossette]

Hi @sheehan

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the print jobs are getting stuck in the print queue.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the steps in the below article and check if it helps.

http://hp.care/2nFnfTH

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[sheehan]

Deleted original printer driver and downloaded/reinstalled the driver but not showing up in my device list. "Add a Printer" can't find it. Printer is connected to network wirelessly and passed all Wireless Network Test Results. Nothing I have tried reveals the printer to "Add A Printer".

[The_Fossette]

Hi @sheehan

Thank you for posting back.

Recommend you to uninstall the printer again from Programs and features (Control Panel)

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

If possible, delete the printer from the registries using regedit or using any other 3rd party application.

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!