HP Envy 4524 Printer error code

[JC46]

Hi,

My HP Envy 4524 is saying 

Error Code 0X83C0002B NOS_LOADER_APP

I have followed the troubleshooting tips to reset the printer and it is still showing the message and not working. I have tried in vain to find HP customer services numbers and I have 1 month of warranty left and my instant ink account is still live and not being used!

Can someone from HP please assist me. 

Many thanks

[Bob_Headrick]

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.

If there is still an issue in contacting HP Support please post back what country you are calling from.

[JC46]

Hi 

Thanks for reply. 

I have done that prior to posting and the only option it offers is the community forum. There are no other options available. I am UK based. 

Thanks

[Bob_Headrick]

I will ask to have your case escalated.

[JC46]

Many thanks

[DavidSMP]

Hi @JC46,

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.