HP photo paper turning green

[jreyn21966]

23Nov2016 @ 12:58-h

I'm using genuine 3x5 HP photo paper and genuine HP ink cartridges. After approximately 1-year, the photos begin to turn green. What causes this? Thank you.

[DavidSMP]

Hi @jreyn21966,

Thanks for posting your question in the  HP Community. Good day. 🙂 It is a terrific place to find answers and tips from experts in the community. I reviewed your post and understand that the photo printed turns out to be green on photo paper.  I’ll be delighted to assist you with this. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform.  An excellent diagnosis was done before posting your query on HP forums. Kudos to you for that. 🙂

First off we need to isolate the issue to being hardware or software related.

Please perform a copy first on the same photo paper without any intervention from the computer.

• Please try to make a few copies directly from the printer without any intervention from the computer. Please place the required document face down on the flatbed scanner and touch the copy button. If it copies fine, then the issue could be software related.

If the copy comes out fine, the issue may be software related.

Then please uninstall the printer software from this link: http://support.hp.com/in-en/document/c02259020

Then reinstall the full feature software from this link and it should do the trick for you. Link: http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-C7100-All-in-One-Printer-ser...

If it still persists, please run a print quality report from this link: http://support.hp.com/us-en/product/HP-Photosmart-C7100-All-in-One-Printer-series/1153777/model/1153...

If this does not work, then it is a hardware issue with the printer and it needs to either be serviced or replaced. Please contact Hp phone support by visiting this link: http://hp.com/contacthp and follow the on-screen instructions.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[jreyn21966]

24Nov2016 @ 15:45-h

Copies are just fine. Unfortunately, I won't see the photos turning green after printing for almost a year. I have one photo that was sticking out of a book and noticed it had turned green so when I pulled it out to examine it, only the part that was sticking out was green. The other non-exposed part was fine. Thank you.

[DavidSMP]

Hi @jreyn21966,

I read and reviewed the reply. Thanks for the quick response.I understand the situation well. That is the reason I sent you a few documents and steps to try and correct the issue. The software on the computer could be corrupted, or it is an issue with the printer's hardware. 

To isolate and correct the situation if it is software related, I requested you to perform the steps from my previous post. Have you performed all the steps from the links sent in the previous post?

If it has not been done I request you to perform  all the steps. to try and correct the situation.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[jreyn21966]

24Nov2016 @ 16:45-h

All steps in your post were done but how will I know problem is resolved unless I wait another year? Thank you.

[DavidSMP]

Hi @jreyn21966,

I thank you for your super quick response. it will not happen every year. It could be as software glitch that could have happened because of some update that could have corrupted it. Thanks for trying all the steps.

Trust me I've done all I can to assist you by keeping your best interest in  mind. Has the issue been resolved now? 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a gorgeous weekend. 🙂 

[jreyn21966]

24Nov2016 @ 17:25-h

OK, I'll have to let you know next year. Thank you.

[DavidSMP]

Hi @jreyn21966,

I thank you for your quick response. It could be possible that the photo paper could be the culprit. Please try with different photo paper and check. It is also possible that the photo paper is coming in contact with something else and causing a chemical reaction for it to turn green over time Please check if it is getting exposed to something else.

Store the printed photos in a different folder and a different location and check.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a fabulous weekend and happy Thanks Giving. 🙂