I keep being asked to sign in to a guest account that I didn't create and every password that I use,

[BS_736]

I am unable to print although the printer software is setup and registered.  When I try to print a document I am asked to sign into a guest account which I don't have. Every password that I use is rejected and I can't print.  Please help me solve this problem.

[The_Fossette]

Hi @BS_736

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print and it is asking you to login to the guest account.

I’d love to help!

I recommend you to uninstall the printer completely. Refer to the below document to uninstall the printer.

http://hp.care/2kzXxzl

Once the printer is uninstalled, follow the steps in the below document and install the printer again.

http://hp.care/2kA56pR

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!