L7680: How to bypass the print head error message?

[brucemon1]

My L7580 gave me the same b/y print head error message. When I started getting streaks in my printouts I cleaned the printheads a couple of times but still had the same result. All ink cartridges showed plenty of ink and they are all OEM HP ink cartridges. I did a self test diagnostic page which reported that the b/y printhead was fair and the m/c printhead was good.  I finally pulled the printhead and cleaned the contacts. After that was when I started getting the printhead problem error message. I pulled and cleaned the b/y printehead again and still got the same message. I powered down and unplugged the printer according to HP instruction to reset the printer. When I powered up again it not only said my b/y printhead had a problem but also my m/c printhead also has a problem. Pulled both and cleaned them, reinserted and powered up again. Same problem. Powered down and powered up again. This time it says my m/c printhead has a problem but my b/y printhead does not! I know HP is suffering from really bad press about the quality of it's products and it's losing market share by the day. By ignoring issues like these they have become their own worst enemy and driving people to buy other brands.  

[Jeet_singh]

Hi @brucemon1,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that you are getting a printhead error with your HP Officejet Pro L7680 printer, and I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before this issue started?

Are you getting this error message on the computer screen or on the printer screen?

If error messages also display on the computer, clear the error messages after each of the following steps. You might have to delete pending print jobs from the print queue on the computer to clear the error messages.

Let's try to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more details, please follow the steps suggested in the support document for - 'The Following Printhead has a problem' or 'The following printheads are missing or damaged, replace the printhead' Message Displays on the All-in-One - Click here

If the issue persists, I would personally suggest you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.