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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- PCL XL Error Subsystem: JPEG Error: InternalError 0xc8
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03-22-2015 11:13 AM
From one day to the next, both Hp Envy Phoenix computers stopped communicationg with Laserjet 5000. Both are running Windows 8.1 and using the latest Univeral Driver PCLv6.0 When printing a test page I get the message listed in the Subject above. Seems like something got updated to causse this incomparibility. Any suggestions. BTW, an older HP Pavilion Computer running Windows 7 prints beautifully.
Solved! Go to Solution.
Accepted Solutions
03-26-2015 06:46 AM
I want to thank you so much. I have the AVG internet security suite and not just the antivirus needs to be turned off, but the entire suite. There is one button for that in AVG advanced settings. Once I did that, I was able to print. FINALLY!
Called AVG and they will send a solution soon! Thanks again
03-23-2015 09:50 AM
Could be a driver fault, or intermittent corruption by hardware, or (as http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/M175Nw-PCL-XL-errors/m-p/4940252 explains) the result of a recent update to AVG anti-virus.
03-23-2015 05:17 PM
Thank you for responding. I turned off AVG anti virus and reinstalled the latest driver. Still get the same message no matter which program I use. . .Autocad, word, etc. My computers running Windows 7 Pro print just fine, only the two running Windows 8.1 generate the error message. Very frustrating. Any other suggestions?
03-26-2015 06:46 AM
I want to thank you so much. I have the AVG internet security suite and not just the antivirus needs to be turned off, but the entire suite. There is one button for that in AVG advanced settings. Once I did that, I was able to print. FINALLY!
Called AVG and they will send a solution soon! Thanks again
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