Photosmart 6525 Internet Not Connected about 3 minutes after turning on

[Ron_The_Rack]

I have an HP 7525 with the same issue. After trying all of Sabretooth's recommendations, HP contacted me (so they must be monitoring these discussions - which is a plus for HP). HP Customer Service told me there was a firmware update planned for the 7525 which was withdrawn, and they had no new date for it's release. HP CS rep offered a replacement with a different model (also a kudos for HP). Unfortunately, the CS rep wasn't able to confirm the suggested replacement wouldn't have the same problem (a definite thumbs down on this one :(. Then, the CS rep suggested I try to return it to Costco, which is where I'm headed right now.

So - hey HP Customer Support - if you are out there - I need a replacement model for my HP 7525 which has document scanning, AirPrint, 2 sided printing, and a document feeder. BUT which doesn't lose network connectivity a few minutes after power up. Any suggestions? I've always had HP until now. So is it time for an Epson?

[sabretooth04]

Well just to let you know, I have the HP5514 printer and it works perfect (with my suggestions).  Has never lost connection in over 1.5 years with a Netgear router placed about 80 feet away through 2 walls and a set of stairs.   It stays powered on all the time. 

[rodavis44]

I'm happy for you. But you do not have either an HP 6525 or 7525.

[VC10Rocks]

My issue was not resolved by HP. The problem seems to be an incompatability between the printer and certain older Netgear routers. As mine was getting on a bit i reluctantly decided to replace it with a ASUS Router and the problem went away, I must add that I had no other problems with the router. Seems like HP compatability strikes again. Has been working ever since without any dropouts.

[sabretooth04]

Agree.  A lot of routers do not conform to the standards.    

[rodavis44]

I was hoping to see a response from HP about this issue. I went to great pains trying to determine if it was the printer or my router. I did not have an external protocol analyzer to determine exactly what the incompatibility was. But I know from experience that one company's definition of "the standards" can differ from another company. Usually there is extensive done on a product before it is released into a world full of both "old" and "new" routers. If not, then I would expect the product description to state that it is not compatible with routers manufactured before a certain.

[rodavis44]

I was hoping to see a response from HP about this issue. I went to great pains trying to determine if it was the printer or my router. I did not have an external protocol analyzer to determine exactly what the incompatibility was. But I know from experience that one company's definition of "the standards" can differ from another company. Usually there is extensive compatibility testing done on a product before it is released into a world full of both "old" and "new" routers. If not, then I would expect the product description to state that it is not compatible with routers manufactured before a certain date.

[Jimbards]

Stupid routers. They should know printers are.all the central base of every network, and router should be conformed to this printer you have. **bleep** non conforming routers!