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‎08-12-2014 02:37 PM

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I have a HP DeskJet1000 Series J110a, Computer is E Machine running on Windows 7, 64 bit. I have the software set to print 1 copy, but it always prints 2 (duplicates),

Would appreciae help[ on how to fix this problem.

 

Thanks 

Bill   bamboo1

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2014 03:20 PM - last edited on ‎03-07-2017 05:31 PM by HP Administrator

HP Recommended

Hello @bamboo1,

 

Welcome to the HP Forums!

 

I understand your Deskjet 1000 is printing 2 documents when it should be printing one page. I will do my best to assist you! Does this happen from only one particular program or any program you're printing from?

 

I would recommend restarting the Print Spooler on your computer and then print a document to verify if you receive the same problem: Source: Print Jobs are Stuck in the Print Queue.

 

  1. On the Windows taskbar, click the Windows icon ( ), type admin in the Search programs and files box, and then click Administrative Tools .
  2. Double-click Services .
  3. Right-click Print Spooler .
  4. Click Stop to stop the Print Spooler.
  5. Click Start to restart the Print Spooler.
  6. Restart the computer.
  7. Try the print job again.

 

Please post your results, as I will be looking forward to hearing from you. Have a great night! Smiley Happy

I worked on behalf of HP.

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‎08-13-2014 03:20 PM - last edited on ‎03-07-2017 05:31 PM by HP Administrator

HP Recommended

Hello @bamboo1,

 

Welcome to the HP Forums!

 

I understand your Deskjet 1000 is printing 2 documents when it should be printing one page. I will do my best to assist you! Does this happen from only one particular program or any program you're printing from?

 

I would recommend restarting the Print Spooler on your computer and then print a document to verify if you receive the same problem: Source: Print Jobs are Stuck in the Print Queue.

 

  1. On the Windows taskbar, click the Windows icon ( ), type admin in the Search programs and files box, and then click Administrative Tools .
  2. Double-click Services .
  3. Right-click Print Spooler .
  4. Click Stop to stop the Print Spooler.
  5. Click Start to restart the Print Spooler.
  6. Restart the computer.
  7. Try the print job again.

 

Please post your results, as I will be looking forward to hearing from you. Have a great night! Smiley Happy

I worked on behalf of HP.
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‎08-13-2014 05:24 PM

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Thank you so much, this was realy helpfull, now just prints one page. (referring to printing a MS Worddocument), I get a listing of tech information that I don't want, followed by the document iself

 

filename:

Directory

Tedmplate

Title

Subjecdt

auhtor

  and so forth

Can you tell me how to get rid of this?

 

When highlighting and printing something from the internet, such as your directions, only the highlighted info prints, as  expected.

 

Bill

 

 

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‎08-13-2014 05:43 PM

HP Recommended

No problem! I am happy to hear these steps resolved your issue. :generic:

 

I need to find out what version of Microsoft Word are you using? I would recommend following this Microsoft document on An additional page that contains document information is printed in Word.

 

Let me know if this resolves your issue or not!

I worked on behalf of HP.
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‎08-13-2014 06:01 PM

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Thanks again Cheeetah12, solved the tech info printing problem, by tweaking a setting in Windows.  Everyhting now works perfectly.

 

Bill 

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‎08-13-2014 06:05 PM

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MS Word 2010 non comercial version. Thanks again

Bill 

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‎08-13-2014 06:44 PM - edited ‎08-13-2014 06:45 PM

HP Recommended

I am very happy everything is working now. Let me know if you need anymore assistance. :generic: Have a great night!

I worked on behalf of HP.
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