Unlock features

[Ramdel3942]

I am trying to use my fax machine settings on my printer but I'm not able to change any features because I get an error that's says features have been locked by your administrator. That would be me but I can't remember what I did or whyou I even locked them. How can I unlock the features?

[Jeet_singh]

Hi @Ramdel3942,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand your printer is asking for an administrator password. Let’s try to fix the issue by following the steps mentioned below:
Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, I would suggest the next step would be to perform an Advanced reset on the printer.

Could you provide me with the Model number or the product number of the printer? To find the exact model no. click here: http://hp.care/2bygf7l

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

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And I Hope you have a good day, Ahead.

Regards,