WIll not print black

[Sassyshelby35]

My printer will not print in black. Any other color I try will work fine but not the black. I have tried multiple black cartridges, both HP brand and generic, and cleaning the printhead but nothing seems to make a difference.

Does anyone have any suggestions as to what might be my problem and how I might fix it?

[Chimney_83]

Greetings @Sassyshelby35,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print in black on your printer and have tried different cartridges as well. 

Don't worry, I will be glad to assist you. 

Are you able to make a copy on the printer in black?

Make sure the cartridge is seated correctly and vented. 

Please print a diagnostic report on the printer and evaluate it as suggested in Solution 6 in this HP Article.  

If the issue persists, please contact our phone support for the service options available for your printer. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Keep me posted. 

If the information I've provided was helpful,

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Please do post your technical queries on our Forums for assistance. 

Good Luck.