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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2016 09:07 PM

HP Recommended
Product: deskjet
Operating System: Microsoft Windows 10 (32-bit)

recently switched to google fiber, now i cant get my printer to connect and print.  google support is not helpful.  Can it be connected?

5 REPLIES 5

‎02-27-2016 04:57 AM

HP Recommended

Please provide the following relevant information so someone can help including:

 

 

Printer Model -

Complete and Detailed Problem Description -

Operating System of computer (including service pack revision) -

Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -

Make and model of router and modem? -

Error messages - on printer screen and/or computer, any blinking light patterns? -

Do you think the printer is going to sleep and can’t wake up? -

If wireless, when the problem occurs, what is the status of Blue Wireless light on printer, on, off or blinking? –

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‎02-27-2016 06:41 AM

HP Recommended

hp deskjet 3056A print scan copy

 

Windows 8

 

google fiber wireless doesn't have a make or model it is just from google

 

no error messages just off line

 

blue light just blinks

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‎02-27-2016 06:47 AM

HP Recommended
Blue light blinking means you are not connected to your routers SSID. You need to connect to your routers SSID with valid password.
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‎02-27-2016 09:14 AM

HP Recommended

I know I am not connected, what I don't know is how to connect my printer to the google fiber router that I have now.  

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‎02-27-2016 12:03 PM - edited ‎02-27-2016 12:07 PM

HP Recommended

Well in the router you look up your SSID and password Google gave you. Then following the detailed instructions that came with the printer you connect to that SSID with your password. Information is on the HP WEB site for your User Guide to download for whatever HP printer you have.

 

Here it is...

 

http://support.hp.com/us-en/product/HP-Deskjet-3050A-e-All-in-One-Printer-series---J6/4311836/model/...

 

Edit -  Make sure you only plug in the USB printer cable when told to do so by the software.

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