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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2014 10:27 PM

HP Recommended
Operating System: Windows 8.1

My HP officejet 4500 wireless  All-in-One printer will not print.  The exclamation sign is blinking .  The message is "Ref to device documentation to troubleshoot.  Print cartridge problem.  Tri color"

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‎12-31-2014 09:21 AM - last edited on ‎03-14-2017 09:49 AM by HP Administrator

HP Recommended

Hello there! Welcome to the forums @Atlanta-GA !

 

I read your post about the error message you are seeing on your Officejet 4500, and wanted to reply to you with some troubleshooting to try! Smiley Happy

 

Click on this link and try the steps: 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer

 

If the issue happens to continue, give us a call to see what your printer options are!

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

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ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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