• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-22-2015 02:03 AM

HP Recommended
Product: HP designjet T790

my printer got 79.2:04.Restart the printer.if problem persists,call HP support.please help me sort out this issue

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2015 05:38 AM

HP Recommended

You do not have the latest firmware update.  Go to the link below and download the latest firmware and load it onto a usb thumb drive.  Remove all cables except power from the plotter, plug in the usb drive into the usb port on the plotter and turn on the plotter and follow the instructions.  Once the upgrade is done see if it works when connected to the network cable.  If still no joy, get yourself a crossovere cable and connect one end to the plotter and the other end to one of your computers and see if you get the same error.  If you do not, then there is something broadcasting on your network which is causing the error.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5053931&swItemId=pl_137012_4&swEnvOid=228...

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎11-22-2015 02:15 PM

HP Recommended

Did you turn the plotter off and back on?  Did it come to ready or do you get the error again.  If you get the error again the first thing you will want to do is upgrade the firmware.  Just download the firmware file to a usb thumb driver and insert in usb port on plotter.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02873232

Was this reply helpful? Yes No

‎11-29-2015 06:46 AM

HP Recommended

After restarting there is no error...i can print using by usb connection.only the problem is while connecting my network cable immediately am getting this error 79.2:04...i cant downgrade the firm ware also...i cant upgrade the firmware by usb also...i have current firmware installed IG_08_00_00.3...i cant go back to older also...please help me

Was this reply helpful? Yes No

‎11-29-2015 08:32 AM

HP Recommended

I have a gut feeling you may have a job in one of your computers that is confusing the plotter and thus giving you the error. Since it works fine via usb that is my feeling.  See if you can reset the network port on the plotter so it finds a new ip address and then use that ip address to connect the plotter to a computer.  See if it will then print from that computer over the network.  If it does that would confirm a bad job somewhere on your network.

Was this reply helpful? Yes No

‎11-30-2015 01:14 AM

HP Recommended

Hi..good day!!!

i don have any pending job from my network.And also i manually i reset the lan settings and factory reset also....please give me next step what should i do :)-

 

Was this reply helpful? Yes No

‎11-30-2015 05:38 AM

HP Recommended

You do not have the latest firmware update.  Go to the link below and download the latest firmware and load it onto a usb thumb drive.  Remove all cables except power from the plotter, plug in the usb drive into the usb port on the plotter and turn on the plotter and follow the instructions.  Once the upgrade is done see if it works when connected to the network cable.  If still no joy, get yourself a crossovere cable and connect one end to the plotter and the other end to one of your computers and see if you get the same error.  If you do not, then there is something broadcasting on your network which is causing the error.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5053931&swItemId=pl_137012_4&swEnvOid=228...

Was this reply helpful? Yes No

‎11-30-2015 05:37 PM

HP Recommended

Hi,

 

Most of the time these printer get installed with an autodiscovery port.

Even if the ip address change, the driver will find the printer by name and continue sending data.

 

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎12-15-2015 01:21 AM

HP Recommended

Thank You very much after updated new firmware its wrking fine and assigned new DHCP IP address and my problem solved....Many Thanks

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.