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- an unknown error occurred while printing.
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05-08-2013 06:04 AM
Hi,
I hope someone can help, I have just bought & installed a HP dekjet 2510 all in one printer, when I try to print any thing online, for instance paypal invoices, adress labels etc I get a little box that says "An unknown error occurred while printing." it happens on everything online that I have tried, I dont have a problem printing anything else, & no problem found with the trouble shooter. any ideas? if it cant be solved its going back & I will go back to Epsom!!
many thanks to anyone that can solve this unwanted problem/glitch.
Solved! Go to Solution.
Accepted Solutions
05-08-2013 06:38 AM
Hi,
Try following steps to steps to reset firefox and then try printing.
- Type about:config in the Address Bar and press Enter. A list of preferences will appear.
- Find the preference print.print_printer (Note: this preference is missing in Firefox profiles where you've never used the printer.)
- Right-click (context-click) that preference and select Reset. (Some users may need to reset all the print.printer preferences for a particular printer, if resetting this one master preference doesn't solve the problem.)
- Restart Firefox and see if the problem is resolved.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
05-08-2013 06:12 AM
Hi,
From which browser are you trying to print? Try printing from other browsers like IE, Firefox or chrome.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
05-08-2013 06:35 AM
Hi, many thanks for your suggestion, I use Firefox exclusively, I do have chrome (but dont like it) & tried on there & it worked with no problem, is there anyway to get it to work with firefox? I dont use IE,
thanks
TokDok..
05-08-2013 06:38 AM
Hi,
Try following steps to steps to reset firefox and then try printing.
- Type about:config in the Address Bar and press Enter. A list of preferences will appear.
- Find the preference print.print_printer (Note: this preference is missing in Firefox profiles where you've never used the printer.)
- Right-click (context-click) that preference and select Reset. (Some users may need to reset all the print.printer preferences for a particular printer, if resetting this one master preference doesn't solve the problem.)
- Restart Firefox and see if the problem is resolved.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
05-08-2013 08:01 AM
Hi,
Glad to know that the issue has been resolved.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
01-06-2015 02:22 PM
I have an officejet 6500A plus and use Firefox exclusively and had the same problem as TokDoc for several weeks now. The hp print & scan doctor never showed a problem with the printer so I finally went on the forum, followed DevRao's instructions and voila, it worked!
Thank you for the advice, I really appreciate that knowledgeable folks like DevRao take the time solving puzzling problems that appear suddenly and cannot be resolved with the limited knowledge of an average user like myself.
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