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Honor Student
WLGIlbreath
Posts: 3
Member Since: ‎06-17-2012
Message 1 of 6 (1,337 Views)

cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

HP Photosmart C5550 All-in-One Printer, Scanner, Copier. Error message "Cartridge in slot on right is not intended for use in t his printer. Remove and replace." This cartridge has been in the printer for a week and has been used without difficulty. It is the correct cartridge. I have removed it and put it back in, but still get the same message.

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Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 2 of 6 (1,322 Views)

Re: cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

Hello WLGIIbreath,

 

Here are some steps you can take that should help resolve your issue:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01461146&tmp_task=solveCategory&cc=us&dlc=en&la...

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Honor Student
WLGIlbreath
Posts: 3
Member Since: ‎06-17-2012
Message 3 of 6 (1,316 Views)

Re: cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

I have performed all the steps in the link you provided and still have the problem. Any other suggestions?

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 6 (1,313 Views)

Re: cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

Did you try Step 4: Replace the cartridge - Replace the problem cartridge with a new, compatible HP cartridge?

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Honor Student
WLGIlbreath
Posts: 3
Member Since: ‎06-17-2012
Message 5 of 6 (1,305 Views)

Re: cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

Since this is a brand new cartridge that was just put in two days (and used without difficulty) prior to the issue arising, no I haven't done that yet. As you know, these cartridges are not cheap and, being that I'm on a fixed disability income, it's not the 1st choice. Thank you.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 6 of 6 (1,299 Views)

Re: cartridge not intended for use in this printer, remove and replace. it is the right cartridge.

I understand. In that case, I would recommend calling support, they may be able to exchange it for you. Here is a link to HP Support contact info:

 

http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

Hope this helps.

 

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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