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Student
erickson
Posts: 1
Member Since: ‎04-30-2014
Message 1 of 2 (86 Views)

receiving fax

I have auto button on...but when a fax comes i can't receive unless I push accept button ?

HP photosmart 7520 printer

PhD Student
Wally_R
Posts: 883
Member Since: ‎12-10-2013
Message 2 of 2 (53 Views)

Re: receiving fax

Hello erickson,

 

Sounds like something might be going on with the hardware, but let's find out for sure...

 

1. double-check the settings and connections: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03415592

 

2. update the firmware: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03312867

 

3. test the fax: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259105

 

If those steps fail, it's hardware, and you'll need to possible reset the printer. You can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"


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