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‎08-14-2020 02:54 PM

HP Recommended
Product: samsung xpress c410w
Operating System: Microsoft Windows 10 (64-bit)

Awhile ago I replaced the imaging drum - NO PROBLEM.  Well I got a flashing red light now and found out it is time to replace the imaging transfer belt and the fuser.  I followed the instructions and replaced them both, however i still have a red flashing light.  When I run the SnycThru web service, it tells me to replace the transfer belt and fuser.  I did that so now what???   I double checked the new parts with the old and the numbers are the same made sure everything went  back the way it is supposed to.  I printed a page out and it was fine however now the pages are coming out light.  HELP!!!!!   TIA!

2 people had the same question
2 REPLIES 2

‎08-16-2020 12:13 PM

HP Recommended

You need to reset the counter on replaced parts, only authorised service centres have tools ( special software ) that can reset counters.




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‎08-21-2020 07:43 AM

HP Recommended

I have the same problem.  The original parts are readibly available in the open market, and not difficult to replace.  I went into Techmode and reset the counters, but the Transfer Belt counter has not changed and I still have the red flashing light.   How am I expected to know when the transfer belt will need changing again.

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