HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

All-in-one 2355 printer won't print (382 Views)
Reply
Reply
Topic Options
HebronChristian Student
Student
HebronChristian
Posts: 1
Registered: ‎01-11-2011
Message 1 of 2 (382 Views)
Report Inappropriate Content

All-in-one 2355 printer won't print

‎01-11-2011 12:31 PM

Error light flashes "remove & check color cartridge". Have checked & replaced cartridges several times & run diagnostics & still can't find the problem. Can anyone please help?

0
Reply
0
Please use plain text.
 
Teacher Teacher
Teacher
TaraC
Posts: 145
Registered: ‎11-19-2008
Message 2 of 2 (381 Views)
Report Inappropriate Content

Re: All-in-one 2355 printer won't print

‎01-11-2011 12:39 PM

Hi there,

 

I know this sounds like an odd question given the issue, but what Operating System are you running?  I ask, because there is an update for Windows XP that may solve this problem if you have already tried new cartridges.  Instructions on the download are here under Solution Two:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01650872&cc=us&lc=en&dlc=en&product=422000&tmp_...

 

 

 

Thanks!

Tara

**Although I am an HP employee, I am speaking for myself and not for HP.
0
Reply
0
Please use plain text.