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Student
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 2 (483 Views)

All-in-one 2355 printer won't print

Error light flashes "remove & check color cartridge". Have checked & replaced cartridges several times & run diagnostics & still can't find the problem. Can anyone please help?

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Master's Graduate
Posts: 476
Member Since: ‎11-19-2008
Message 2 of 2 (482 Views)

Re: All-in-one 2355 printer won't print

[ Edited ]

Hi there,

 

I know this sounds like an odd question given the issue, but what Operating System are you running?  I ask, because there is an update for Windows XP that may solve this problem if you have already tried new cartridges.  Instructions on the download are here under Solution Two:

 

http://support.hp.com/us-en/document/c01650872

 

 

 

Thanks!

Tara

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