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Honor Student
dominiquetx
Posts: 3
Member Since: ‎06-17-2009
Message 1 of 15 (12,493 Views)

C4250 Scan error message - USB not connected

I am running Vista.

 

My C4250 photosmart all in one prints and copies just fine.  When I try to scan the error message on the printer states "USB not connected" but it is.  I did a drive and software check and it is all up to date.  It worked fine on my old PC but now I have an HP laptop and it will not scan.

 

HELP :smileymad:

 

Thanks!

Student
cwash0124
Posts: 1
Member Since: ‎07-09-2009
Message 2 of 15 (12,375 Views)

Re: C4250 Scan error message - USB not connected

I just had the same problem, if I pressed the scan button on the machine it would say the usb was not connected.. I downloaded all new drivers but it still wouldn't work. I decided to open up the HP Solution Center from my program menu and it has the scanning options on the left and it finally worked. Hope this helps.
Honor Student
dominiquetx
Posts: 3
Member Since: ‎06-17-2009
Message 3 of 15 (12,369 Views)

Re: C4250 Scan error message - USB not connected

Windows Vista does not recognize the scanner. 

 

Go to start

Accessories

Paint

Choose Image at the top

Choose the scan image option

 

Hope this helps!  It took me weeks to find the solution!!!

 

:smileyvery-happy:

Student
mrkris
Posts: 1
Member Since: ‎07-11-2009
Message 4 of 15 (12,337 Views)

Re: C4250 Scan error message - USB not connected

[ Edited ]

I have this same problem, only I'm running Windows XP.  I tried to use the troubleshooting guide (see link below), but I cannot even find the control panel for my

C4250 with the "wrench" symbol on it in order to find the network connection information and ISP address.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577383&cc=us&lc=en&dlc=en&product=3300221  Anyone help? 

 

I can scan when going from the Control Panel of the XP and clicking on the HP scan icon.....BUT I can't scan when I press the scan button on the printer itself.  Is there a solution for this anyone?

 

We didn't keep the receipt, so we hope we don't have to buy another printer.  This is the second one we've gotten.

 

Also why would it say the USB is not connected?

 

I can't even go in the Solution Center because it appears for a nanosecond and then is suppressed.... turned off the firewall and security for 15 minutes.

 

Even did a reinstall of the HP printer CD and it still don't work.  Extremely frustrated!

 

 

 

 

Message Edited by mrkris on 07-11-2009 05:40 PM
Honor Student
SilentSam
Posts: 2
Member Since: ‎10-14-2009
Message 5 of 15 (11,747 Views)

Re: C4250 Scan error message - USB not connected

Forget about it trying to find a fix. It's a HP hardware/software error.

 

I'm a graduate electrical engineer with more than 25 years experience with PC hardware and software.

 

I installed a C4250 for a customer today and got this same error message. However, the Microsoft Scanner and Camera Wizard (available through the Control Panel) sees the C4250 and has no trouble at all carrying out a scan.

 

So it's HP's fault. Don't hold your breath waiting for a fix from HP. The Microsoft Scanner and Camera Wizard works just fine so use it instead.

 

Honor Student
hdossick2
Posts: 2
Member Since: ‎07-23-2010
Message 6 of 15 (10,394 Views)

Re: C4250 Scan error message - USB not connected

Re: C4250 Im getting the same - USB not connected message, and Im running windows 7

Honor Student
hdossick2
Posts: 2
Member Since: ‎07-23-2010
Message 7 of 15 (10,394 Views)

Re: C4250 Scan error message - USB not connected

Re: C4250 getting USB not connected message

Student
melaniep53
Posts: 1
Member Since: ‎06-30-2011
Message 8 of 15 (8,201 Views)

Re: C4250 Scan error message - USB not connected

Thanks so much for this tip - it worked!!  You're great!

Honor Student
englishann
Posts: 2
Member Since: ‎09-25-2011
Message 9 of 15 (7,427 Views)

Re: C4250 Scan error message - USB not connected

I can't resolve the "USB not connected" message problem.   Is there a simple solution or am I incompetent?

Student
barbaracrane
Posts: 1
Member Since: ‎02-23-2012
Message 10 of 15 (6,119 Views)

Re: C4250 Scan error message - USB not connected

I am trying toscana docuument from my HP C4280 Printer/Scanner/Copier to my Toshiba L670 Computer.  The reponse I get is "USB not connected"  Can you help?

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