10-13-2010 10:11 AM
I have an HP Touchsmart 309n. I have a Mac computer that has a DSL modem. I followed all the troubleshooting steps online, and got nowhere.
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10-13-2010 11:02 AM
Click on setup menu(wrench symbol) >> Fax >> Auto Answer >> on.
Click on setup menu(wrench symbol) >> fax >> Error correction mode >> Off.
Click on setup menu(wrench symbol) >> Fax >> Fax Speed >> slow.
Now try receiving fax.
This should resolve the issue.
10-13-2010 04:52 PM
Ok. I sent a test fax to HP and that came back ok. Now the problem is that EVERY time my phone rings, it prints out a "no fax received" paper. I have ATT DSL and home phone, plus an answering machine on my phone. But people can't leave me a message on my phone now. Help? Thank you!
10-14-2010 07:49 AM
Click on setup menu(wrench symbol) >> fax >> fax confirmation report >> turn it Off.
Click on setup menu(wrench symbol) >> fax >> fax error report >> Off.
11-04-2010 10:06 AM
Hi, I have a HP 4315 printer all-in-one; I inserted one new black cartridge, the color is out and I did not replace it yet. I tried to align but failed, said there was paper jammed in the printer but I did not find any. I tried the steps told to me, but this did not work, I did take out and remove and put back in cartridges but still cannot align; I saw where doing this action may hurt the alignment process, but I have done this before with no problems, what can I do? I need to align so I can print atleast with black so I can fax a resume for a job. Can pou help? Thanks .
11-04-2010 01:03 PM
I have a HP Officejet J4680 All-in-One series device. My service provider is Packet 8. Although it is not guaranteed that HP devices work with thisVOIP servce, I was able to send and receive a fax from them, then I was able to send a fax to another recipient,but was unable to receive one from them. The settings are as follows ECM-off, Fax speed-slow (9600), Distinctive Ring-all rings, Auto Answer-on.