Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎01-09-2013
Message 1 of 2 (1,095 Views)

HP Officejet 6500A Plus "Error 390*"

I have had trouble sending a FAX. I never know if the receipient received the FAX unless I call and check. In most cases they don't receive the Fax. Yesterday, i received a transmittal document back and it displayed

"Error 390*"

My Fax Machine is an HP Officejet 6500A Plus. It is hooked up through a USB connection.

 

What is error 390*?

 

 

P.S. This thread has been moved from LaserJet to Fax and Copiers, and edited subject - HP Forums Moderator

 

 

 

Reply
0
Grad Student
Posts: 286
Member Since: ‎04-18-2012
Message 2 of 2 (1,084 Views)

Re: HP Officejet 6500A Plus "Error 390*"

Hi,

 

Error 390 is a Communication error,

 

1. Make sure if the phone cable is 2 wire conductor.

2. and there is no other device connected.

3. Turn off the Error Correction Mode.

 

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation