04-26-2011 05:59 PM
If you ever encounter this error message: image on fax send report is set to off
There is a quick fix:
At the top of the display, select the "Setup Icon."
Select "Print Report."
Select "Image on Fax Send."
Select the ON option.
Then try to send a fax.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accept as Solution
(Although I am employed by HP, I am speaking for myself and not for HP)
11-05-2013 04:35 PM
I am sorry to hear you are unable to fax. Are you able to send OR receive a fax? I would like for you to respond with your printers Model Number and if you are receiving any error messages when you send or receive a fax. I would like to help and will look into this further once I have more information.
Hope to hear from you soon, thanks!
11-07-2013 09:11 AM
my fax is hp officejet 6500 and no not able to fax. printout says fax sent no answer but papers were not accepted into
fax machine and image of page 1 did not appear on report
11-07-2013 09:30 AM
I understand your fax says "no answer" and the paper did not feed into the printer. I would like to help, could you please let me know which model of the Officejet 6500 you have? I will look for the specific guides for your model to help fix the issue.
HP Officejet 6500A e-All-in-One Printer - E710a
HP Officejet 6500A Plus e-All-in-One Printer - E710n
HP Officejet 6500 All-in-One Printer series - E709
HP Officejet 6500 All-in-One Printer - E709a
HP Officejet 6500 Wireless All-in-One Printer - E709n
HP Officejet 6500 Wireless All-in-One Printer - E709q
In the meantime, you can try Resetting the Printer and if you haven't already, try faxing a different number to see if you receive the same outcome.
Hope to hear from you soon!
11-08-2013 07:48 AM
I think it is E709. Where do I find on model number on printer, have looked all over and instruction book does not show it. Have tried resetting printer and resending to another number.
11-11-2013 10:23 AM
I will post a helpful link, for you to help you find your model number.
In the meantime, I will post you helpful documents for the E709a Model.
If you Cannot Send or Receive Faxes, click here.
If you can Send Faxes but Cannot Receive them, click here.
If you can Receive Faxes but Cannot Send them, click here.
I hope this helps.
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers