HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Trend Micro & Network Scanning (2257 Views)
Reply
Reply
Topic Options
Provost Provost
Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 1 of 1 (2,257 Views)
Report Inappropriate Content

Trend Micro & Network Scanning

‎05-21-2011 11:41 AM

If you are having trouble scanning from your HP networked printer (wired or wireless) AND you use Trend Micro antivirus software, a Hot Fix has been posted.

 

Download and install the Hot Fix from:

http://esupport.trendmicro.com/solution/en-us/1058551.aspx

 

After you install this Hot Fix, restart both your computer and your printer.

 

Typically, this problem manifests itself by the scan failing to complete after completing 75-90% of the scan, locking up the printer and the computer.  

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.