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mars8890
Posts: 1
Member Since: ‎05-08-2012
Message 1 of 23 (54,538 Views)
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how do you scan pictures on the hp officejet 4500?

When I try to scan it tells me that No Scan options, refer to device documents to troubleshoot

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 23 (54,501 Views)

Re: how do you scan pictures on the hp officejet 4500?

Hi mars8890,

 

Follow the steps below. 

1. Open Solution Center, and click on Settings

2. Select Scan Settings, and then Scan to...Setup

3. Remove the shortcuts from the right side

4. Click update device, and then close the scan to setup window

5. Reopen the scan to setup window

6. Add the shortcuts from the left side to the right side

7. Click update device

8. Try scanning from the front panel of the printer

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02453257

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02459304

 

1.png

I am an HP employee.

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Honor Student
razjelinek
Posts: 3
Member Since: ‎01-14-2013
Message 3 of 23 (48,852 Views)

Re: how do you scan pictures on the hp officejet 4500?

Where is the "Solution Center"???

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 4 of 23 (48,851 Views)

Re: how do you scan pictures on the hp officejet 4500?

Hi razjelinek, 

 

If you have the full solution software installed you would have an icon on your desktop for Solution Center. You can also find Solution Center in the HP menu group under All Programs.

I am an HP employee.

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Honor Student
razjelinek
Posts: 3
Member Since: ‎01-14-2013
Message 5 of 23 (48,847 Views)

Re: how do you scan pictures on the hp officejet 4500?

How do I install the full solution software? I did install the driver, but there is no icon on my desktop

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 6 of 23 (48,843 Views)

Re: how do you scan pictures on the hp officejet 4500?

Hi razjelinek,

 

Which model do you have from the list of printers below?

 

HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
HP Officejet 4575 All-in-One Printer - K710a
HP Officejet J4540 All-in-One Printer
HP Officejet J4550 All-in-One Printer
HP Officejet J4580 All-in-One Printer

 

What is the operating system on your computer?

 

How do you want to install the printer to the computer?

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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Honor Student
razjelinek
Posts: 3
Member Since: ‎01-14-2013
Message 7 of 23 (48,841 Views)

Re: how do you scan pictures on the hp officejet 4500?

G510g

Windows 7

 

I am not clear about the last question.  I just want to scan a document...

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 8 of 23 (48,840 Views)

Re: how do you scan pictures on the hp officejet 4500?

Hi razjelinek, 

 

Below are the links to download the software, and also links to how to install the printer. Let me know what you find out?

 

HP Officejet Full Feature Software and Driver

 

Installing the Printer Software in Windows 7 for a USB Cable Connection

 

 

I am an HP employee.

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Student
miguel1952
Posts: 1
Member Since: ‎04-06-2013
Message 9 of 23 (44,171 Views)

Re: how do you scan pictures on the hp officejet 4500?

I have windows 8 and I dont know how to scann with my HP OFFICEJET4500

Student
mbareksalhi
Posts: 1
Member Since: ‎04-07-2013
Message 10 of 23 (44,109 Views)

Re: how do you scan pictures on the hp officejet 4500?

My printer is Officejet All-in One printer -G510g. everytime i try to scan, i get this message REFER TO DEVICE DOCUMENTATION TO TROUBLE SHOOT. PLEASE HELP

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