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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 09:09 AM

HP Recommended
Product: M225DW
Operating System: Microsoft Windows 7 (64-bit)

hp m225dw adf feeds halfway stops waits aboat 30 seconds then feeds the paper out then cancels job.

I have updated the firmware and cleaned rollers and pads. Other then the adf issue it works perfect 

3 REPLIES 3

‎02-21-2017 07:34 AM

HP Recommended

@Anth1

 

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet Pro MFP M225dw printer. I understand that you are getting slow printing issue when you print from ADF and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Reset the printer.
  • Check the print driver settings.
  • Uninstall and reinstall the print driver.
  • Update the printer firmware.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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‎02-23-2017 07:56 AM

HP Recommended

Did not resolve issue

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‎02-23-2017 08:25 AM

HP Recommended

@Anth1

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP Phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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