Posts: 1
Member Since: ‎09-29-2011
Message 1 of 2 (2,185 Views)

scanner does not recognize computer but will print

I have a hp photosmart C410a  will not recognize and execute scan from printer or computer.  States no computer is found?

Posts: 11,653
Member Since: ‎11-21-2008
Message 2 of 2 (2,179 Views)

Re: scanner does not recognize computer but will print

Schbulders, welcome to the forum.


I had the same problem when I installed my C310a.  I couldn't get HP Solution Center to open, either.  I opened the Control Panel / Devices and Printers / right clicked on the C310a and selected Sharing / checked Share this printer.  At this point it recognized the computer and scanned from the computer.


Please click "Accept as Solution" if your problem is solved.

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 9

HP Omen Gaming Laptop - i7-4710HQ; 8 GB memory; Samsung 128 GB SSD; NVIDIA GeForce GTX 860M; Win 8.1

HP Phoenix ENVY 810-135qe - i7-4770K (liquid cooled); 8 GB memory; GT 640 (4 GB), SSD (Samsung EVO 840-500 GB); 600W PSU; Win 7 Pro

HP Photosmart 7520 AIO

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