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Student
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Member Since: ‎09-29-2011
Message 1 of 2 (4,263 Views)

scanner does not recognize computer but will print

I have a hp photosmart C410a  will not recognize and execute scan from printer or computer.  States no computer is found?

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Member Since: ‎11-21-2008
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Re: scanner does not recognize computer but will print

Schbulders, welcome to the forum.

 

I had the same problem when I installed my C310a.  I couldn't get HP Solution Center to open, either.  I opened the Control Panel / Devices and Printers / right clicked on the C310a and selected Sharing / checked Share this printer.  At this point it recognized the computer and scanned from the computer.

 

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

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HP Photosmart 7520 AIO


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