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schbulders
Posts: 1
Member Since: ‎09-29-2011
Message 1 of 2 (1,885 Views)

scanner does not recognize computer but will print

I have a hp photosmart C410a  will not recognize and execute scan from printer or computer.  States no computer is found?

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old_geekster
Posts: 10,350
Member Since: ‎11-21-2008
Message 2 of 2 (1,879 Views)

Re: scanner does not recognize computer but will print

Schbulders, welcome to the forum.

 

I had the same problem when I installed my C310a.  I couldn't get HP Solution Center to open, either.  I opened the Control Panel / Devices and Printers / right clicked on the C310a and selected Sharing / checked Share this printer.  At this point it recognized the computer and scanned from the computer.

 

Please click "Accept as Solution" if your problem is solved.

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HP Photosmart 7520 AIO


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