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05-22-2009 01:06 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.
05-22-2009 01:11 AM
Hi momjulyoct ,
which operating system do you use? I give you an example on xp.
1, connect the c5550 to the computer.
2. In XP, start->all programs->accessories->scanner and camera wizard
3. In the scanner and camera wizard, select c5550 as device -> choose scanning preferences (->preview) -> define picture name and destination ->done
**although i am an hp employee, i am speaking for myself and not for hp.**
10-31-2010 03:19 PM
You can use many different software programs to do this. You can use hp solution center and scan from there. You can also use microsoft picture organizer and import images from scanner; you can also use picasa by importing from scanner. I'm sure many other picture software programs would also import pictures.
07-17-2011 12:51 PM
I just purchased a HP Photosmart D110 and have a MacBook (MacOSx version 10.6.4. When I try to scan to my computer the message is "try to scan from computer or see documentation. How do I accomplish this?
08-18-2011 07:12 PM
I tried this, my computer says it cannot run because my device installation is not complete and to reload from USB or the disk. My printer didn't come with a disk and everytime I try to boot from the USB cable it cycles over and over and I end up not being able to connect to the printer wirelessly and then when I eventually get it to find it wirelessly it still has not finished the installation and I start all over again...
09-05-2011 09:21 AM
I specifically registered for this site JUST to post a reply to this issue.
HP YOU NEED TO FIX THIS!
I got this error after installing everything. The printer and scanner were working great. Then, one day out of the blue, my wife tries to scan something, and is mysteriously stops working. Gives me the "Try starting scan from computer. Please refer to documentation for details."
Are you serious? And this is after I've used it several times with no problem.
So, I search the internet and find all kinds of folk with the same issue. I battled with it for 2 days, installing, un-installing, removing reg files, etc. I finally got it working again about 2 weeks ago, and have been using it wonderfully ever since.
Today, to my DISGUST, my wife tries to scan something, and we're back at square one. I can't even start the utility from my computer any more because it says I need to install it?
I am SICK and TIRED of buying $200 printers, only for them to turn around and stop working only a month later. I literally have 2 other HP printers, both with similar issues, stuffed in a closet. This is my THIRD HP printer, and honestly you guys need to get your crap together and start fixing these issues.
Do HP reps or anyone with the company post on this forum? Will bumping this thread everyday get an answer?
Nick - A VERY dissappointed consumer.