Marketplace

[feline57]

Hi fellow Sprouters.  Anyone having an issue with HP's Marketplace?  I have been trying to download an app from there and when I click on the blue download bar, nothing happens.  And yes I am current with any updates to the system.

I have most of the apps already from the Marketplace but wanted a couple more.  I have been trying to download for a couple of days now.

Thanks,

Patricia

[jimsprout]

Yes, I get the same non-response when trying to download "Meshmixer."  I just noticed that StapeL made a comment on the download page for the program that 3d Scan should be included, so that implies that somebody got a download.

I don't have a solution.

I just noticed also that Crayon DJ and Gameplay are marked "Windows 8 Only."  Oh, Oh.

[feline57]

Hi jimsprout,

That's one of the apps I was trying to download, Meshmixer.  I have not upgraded my Sprout to Windows 10, going to leave it with Windows 8...at least for the time being. 

Thanks for the reply.

[netrider11]

Have you tried sign out and sign in again?

[feline57]

Thank you for that simple suggestion.  I am now able to download the remaining apps from HP's Marketplace.

I don't know why I didn't think of that myself.  :catembarrassed:

[jimsprout]

Yes, it works!  I didn't think of that either. 

Meshmixer works a bit strangely, but that's another story. 

Thanks for the instructions.

[davidmoxon]

Yes, signing out and in again worked for me too. Clearly a bug with the new Sprout workplace update.

[mmautran]

Hi, I've just bought my Sprout HP after seeing an amazing demonstrations at Harrods in London. However, when I came back home with my new HP and installed it, I noticed that some of the amazing applications that were running in the store's Sprout was missing. Such as Virtual DJ and a video producer (dont remember the name). Anyway, I tried everything, even all updates and the Sprout Marketplace is not working. Every time it gives the same message that my location should be changed because there is no app. I tried US, UK etc..

I read previous posts saying that a simple sign out sign in should work, but the message appears before even be able to sign in.

[davidmoxon]

Hi there,

You should have access to all those apps in the UK.   I also bought my HP Sprout following a demo at Computerworld (I think) on Tottenham Court Road but I bought it online in France.

Is your Windows set up with the UK region, with English as the default language? Just wondering.

I never had a problem with the apps. The only other similar problems I have seen is with people running a Sprout in a country which has not yet officially released it but that is obviously not your case. But if you have set up Windows with a region other than the UK, then it may be the problem.  That region is not to be confused with the HP Connected region.