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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-27-2017 12:48 PM

HP Recommended
Product: HP 8 G2 1411
Operating System: Android 4.2 Jelly Bean

I'm trying to restore my HP 8 G2 tablet via SD slot with the following image, but keep getting the "failed to set up expected mounts for install" error so I can't complete the process.

 

http://support.hp.com/us-en/drivers/selfservice/HP-8-II-Tablet/7174132/model/7450677

 

What can I do? Thanks.

1 REPLY 1

‎01-28-2017 11:56 AM

HP Recommended

@Oubadah

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP 8 G2 1411 tablet and you are trying to restore it via the SD card slots and get an error message "failed to set up expected mounts for install." I'd like to assist you with this case.

 

A hard reboot can resolve many startup issues. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

 

If the tablet does not start, continue with the steps to "Resetting with the tablet powered on." I sincerely hope this fixes the issue. Keep me posted on how it goes. Good luck! 

 

 

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