• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-07-2021 06:49 AM

HP Recommended
Product: HP Pavilion 17
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I want to update the BIOS of my HP Pavilion 17-e163sg (currently running BIOS version F.33).

The machine is running a Linux OS and since the HP BIOS update installer only runs on Windows, I tried to apply this HP instruction to update from USB drive that is created on another (Windows 10 64-bit) computer.

 

When executing the setup file (sp79620.exe), the installer runs until step 7 in the instructions (where I accept the License) and then closes. Until this point it created the folder 'SWSetup'.

I also tried turning off Antivirus software when executing the installer, without effect.

 

Back when I still had Windows on the machine I want to update, I also tried to execute the installer there but same result (which means I never got to the point where I could select to 'Update the BIOS on this device').

 

So it's the same issue on different machines.

I didn't dare to manually execute the applications in the mentioned folder, (FWUpdLcl.exe, InsydeFlash.exe, FlsHook.exe (which is not responding anyway)) on the computer, that I do not want to update, though.

 

How can I get the program running? Any suggestions are very much appreciated 🙂

Let me know, if any more details are needed.

Thanks in advance

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.