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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2021 03:01 PM

HP Recommended
Product: 14-ck505sa

5 days ago when starting up my laptop I had a message about an update prior to the windows login. The screen was black and the writing was blue and I whilst I can’t remember the exact message, it was something along the lines of “press f1 to perform an update and press f2 to skip”. Without really taking much notice I stupidly pressed f1.

 

Since then my screen has been either completely black or only slightly lit ever since when I power on my laptop and no matter what I do, nothing seems to change this. 

For some unknown reason I can occasionally see my screen as normal via a tv screen when I plug a HDMI cable in but haven’t been able to do anything from within my laptop that fixes the issue. Also, every few attempts at turning my laptop on, the troubleshoot page loads up as normal on my laptop screen, however I haven’t been able to find any solution from these options too. 

I’m hoping this is just an issue with the recent windows 11 release and a further update will soon be released in order to fix my issue but I’m not confident.


Any help would be massively appreciated as I am getting extremely frustrated extremely quickly at this issue which seems to make zero sense to me. Thank you.

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