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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-23-2021 03:48 PM

HP Recommended
Product: Spectre x360 Convertible 13-ae013dx
Operating System: Microsoft Windows 10 (64-bit)

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EC84893E-0C49-435A-A7A5-89F7E34D365C.jpegso... the battery apparently has been arcing on my wife’s PC for awhile. She got the CMOS invalid screen and asked me to take a look. Found the arcing. HD has no visible physical damage, but laptop appears to not recognize it.

This laptop has no CMOS battery and I’m not sure how, or if resetting it will help.

An F2 system diagnostic on the HD says it’s not installed.

It was suggested elsewhere to download the BIOS driver from support to a usb drive, but I don’t know how to access the usb on this laptop with the given problem, or if that will help.

 

My guess is the HD is dead, but didn’t want to buy a new one and find out it was fine.

 

Product: 2LU96UA

Purchased new at Best Buy in July 2018, 1 year warranty.

How is every username taken >_>
Category:
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