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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2021 09:05 AM

HP Recommended
Product: 2CS12EA

Battery Condition: New

AC Adapter Condition: Original, checked, has no issue

PC Takes multiple presses to open, some attempts fail, and the PC shuts down 2 seconds later, PC can shut down at random (when plugged in), it never shuts down when using battery power, PC takes more attempts to open if unplugged, and takes less attempts when plugged. Plugging/unplugging peripherals such as headphones and keyboard shuts it down abruptively, PC shuts when plugged by AC Adapter, furthermore if another item is plugged in the same socket as the charger, it shuts down. It also shuts down commonly during attempts of turning it on. Most shutdowns occur during random occasions, regardless if used or not, and also it takes longer to start up and it has slower processing.

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