Unable to uninstall HP Smart Web Printing from Firefox. (16005 Views)
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Top Student
Scriptdaemon
Posts: 2
Registered: ‎11-16-2009
Message 1 of 6 (16,005 Views)
Accepted Solution

Unable to uninstall HP Smart Web Printing from Firefox.

[ Edited ]

I've tried uninstalling HP Smart Web Printing from the add/remove panel, but the addon keeps saying that it will be uninstalled after Firefox has restarted even after I restart.

 

Using Firefox 3.6 Beta 2.

 

How can I manually remove this?

Message Edited by Scriptdaemon on 11-16-2009 11:07 PM
Student
TOMnTX
Posts: 1
Registered: ‎01-27-2010
Message 2 of 6 (15,228 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

[ Edited ]

I had the same problem. The uninstall button in the Firefox tools does not work for this add-on. But you can use the Windows control panel and permanently uninstall the program from your computer and then the add-on will be gone.

Top Student
Scriptdaemon
Posts: 2
Registered: ‎11-16-2009
Message 3 of 6 (15,223 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

I have found that uninstalling HP Smart Web Printing from add/remove programs (I prefer using Revo Uninstaller myself), and then deleting the following files from the C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\Profile folder fixes this:

 

extensions.cache

extensions.ini

extensions.rdf

Top Student
yinghsien
Posts: 1
Registered: ‎02-23-2010
Message 4 of 6 (14,636 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

I have this problem too.

What did I do? As below step:

1.Turn off Firefox

2.Delete this forder "C:\Program Files\HP\Digital Imaging\smart web printing\MozillaAddOn3"

3.Open Firefox ... check the add-on "HP Smart Web Printing 4.6" ...Its gone

 

It works for me, you can try it!

Honor Student
whwatson
Posts: 2
Registered: ‎09-21-2010
Message 5 of 6 (4,560 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

Worked like a charm for me.   I'm using Waterfox which is the 64 bit version of Firefox.

Tutor
sugee
Posts: 13
Registered: ‎10-30-2011
Message 6 of 6 (1,046 Views)

Re: Unable to uninstall HP Smart Web Printing from Firefox.

Thanks so much It's gone.....
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