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Honor Student
MactoHP
Posts: 2
Member Since: ‎12-03-2013
Message 1 of 24 (5,312 Views)

HP Omni 10 freezing intermittently

I got my HP Omni 10 5600us a few weeks ago from a Microsoft store. I exchanged my iPad particularly for this device.

 

What I'm seeing is that at intermittent times the OS (Win 8.1 Pro 32 bit) just locks up and becomes unresponsive. I have to do a hard power cycle to get it back up and running. Has anyone encountered this and found a solution? I tried the suggestions on HP's website, although there are no drivers or bios updates listed for the product.

 

I otherwise really like this device and aiming to use it when I don't have to lug around my laptop.

HP Support Agent
BHK6
Posts: 4,442
Member Since: ‎09-03-2013
Message 2 of 24 (5,222 Views)

Re: HP Omni 10 freezing intermittently

Hi MactoHP,

 

I see that you are having some issue with your Omni 10. Do you get any error messages when it freezes? You mention that you tried the suggestions on the HP website, did you mean the document below?

 

Computer Locks Up or Freezes in Windows 8:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03408309&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
Top Student
gallowji
Posts: 7
Member Since: ‎12-08-2013
Message 3 of 24 (5,142 Views)

Re: HP Omni 10 freezing intermittently

[ Edited ]

Mine is also locking up and I have already visited the troubleshooting document you listed. Here are the symptoms I've experienced and troubleshooting details:

 

- Attempted to download something from The Microsoft Store and get the following error message: "This app can't be purchased because your current internet connection is slow."

  * Tested connectivity and verified that I have a strong connection. 

  * Browsed the web with no problems.

  

Wrote this off as a Microsoft Store issue (caching problem perhaps?) or a Windows issue.

 

- Proceeded to run Windows updates. At this point the system locked up. I attempted to shut down the system by holding down the power button and was prompted to slide down a window to shut down...doing so did nothing. I pressed and held the power button longer and finally got the machine to shut down.

 

Pressing the power button didn't start up the machine. Pressing the power button for about 20 seconds finally got the machine to boot again. I was able to successfully run Windows update although there was only an update for Silverlight which installed successfully.

 

- I attempted to download an app from the Microsoft Store and it got stuck on downloading this time...for eternity. I attempted to go back to the desktop by pressing the desktop tile and although it registered my touch, nothing happened. Rebooted again same way as before. This time when starting up I didn't have to press and hold the power button, interesting.

 

- I was able to launch computer management and took a look at the system logs in event viewer. There are thousands of disk warnings with descrption, "The IO operation at logical block address xxxxxxx for Diskx was retired." Coupled with that are errors with description, "A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service." This is likely due to the disk being intermittantly unavailable.

 

I understand this tablet has eMMC memory (Samsung MBG4GC) for primary storage. My guess is there's a driver issue with the drive controller. With that in mind I visited the HP Support website and tried entering:

 

Omni 10

5600US

S/N: 5CD3430D6V

P/N: F4C56UA#ABA

 

...no results. I know this is a new product and all but come on guys, surely you have some useful downloads available somewhere. I searched around the internet and couldn't find anything for BIOS updates or downloads. Also checked Intel's website and couldn't find anything there either.

 

Any suggestions on where to go from here?

 

Update:

 

- Now seeing these errors in system logs, "A problem has occured with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access devices."

 

- Attempted a full system recovery. This process required me to log into my Microsoft account (on another computer) so I could pull the key associated with my tablet. After entering the key I got a "Please wait" screen for about an hour. After that I was instructed to insert my recovery media. O.o Obviously that wasn't going to work so I tried other recovery options it presented...all required me to enter my account password but no on-screen keyboard would pop up to enter my credentials.

Honor Student
MactoHP
Posts: 2
Member Since: ‎12-03-2013
Message 4 of 24 (5,118 Views)

Re: HP Omni 10 freezing intermittently

I had mine replaced from the MS store. Even after that I ran into some freezing on the new device, however I found out the hard way the device was becoming unstable only after I was connecting a specific bluetooth mouse. Stopped using that mouse and the Omni is a lot more stable now.

 

There are a few other kinks I've run into once after long usage: the Windows hard button stopped responding, and another instance the rear camera failed to initialize. Otherwise, I've been happy with the product's performance.

Top Student
gallowji
Posts: 7
Member Since: ‎12-08-2013
Message 5 of 24 (5,111 Views)

Re: HP Omni 10 freezing intermittently

Glad you got yours replaced, nice work on figuring out the bluetooth issue. I finally got system recovery to work, it turns out the recovery sdcard wasn't getting recognized properly by Windows. After reinserting the card I was able to get recovery to work as intended. Kudos to HP for including this. Apple makes you use Internet Recovery now which only works on certain wireless network configs (I have a new MacBook at work without built-in ethernet). Giving customers a cheap recovery sdcard just makes sense and is a win-win.

 

After recovering to factory defaults and installing all Important Windows updates everything is working fine again. I looked through Windows sytem logs and the disk errors are gone. At this point I'm thinking the culprit was one of the following Optional Windows updates:

 

Broadcom - Bluetooth Controller - Broadcom Serial Bus Driver over UART Bus Enumerator

831Kb - Published 11/15/2013

 

Broadcom - WLAN - bcmfn2

3.5Mb - Published 10/4/2013

 

I'm not sure why either of those might have caused the issue but I guess I'm at process of elimnation now.

Honor Student
BigBHaller
Posts: 2
Member Since: ‎12-23-2013
Message 6 of 24 (4,772 Views)

Re: HP Omni 10 freezing intermittently

My brand new device randomly hard freezes also.  I have experienced it both before and after installing the bluetooth and wifi updates mentioned above.

 

I have disabled secure boot,bitlocker and reset the TPM password, bit nothing has helped.  I am very dissappointed in this device, although, I love the specs.  I may have to return this if there is no fix released soon

HP Support Agent
TwoPointOh
Posts: 4,394
Member Since: ‎08-31-2013
Message 7 of 24 (4,631 Views)

Re: HP Omni 10 freezing intermittently

Hi BigBHaller. BHK6 provided the required troubleshooting for "Freezing In Windows 8". Did you try the steps outlined in the document? What were the results?


Computer Locks Up or Freezes in Windows 8:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03408309&lc=en&product=6608628&tmp...

TwoPointOh
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
Top Student
gallowji
Posts: 7
Member Since: ‎12-08-2013
Message 8 of 24 (4,617 Views)

Re: HP Omni 10 freezing intermittently

Looks like HP has finally started developing their product support page for this. Currently it looks like only the stock drivers are available right now:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4157&lc=en&cc=us&dlc=en&sw_lang=&product=6608...

 

I am still experiencing the intermittant freezing as well. As mentioned previously and although helpful, the website that has now been linked for a second time doesn't appear to have anything that resolves the issue. I think a deeper look is needed here...

 

I hooked up a bluetooth keyboard (Logitech K810) and mouse (HP x4000b) and had my daughter use her tabet for a bit. It didn't take too long before she was calling for help because both bluetooth devices stopped working. I looked in Windows Event Viewer and the driver clearly crashed, making bluetooth unuseable. After restarting she was up and running again.

 

Digging further into bluetooth being the potential culprit, I notice HP specs show the bluetooth module listed as a Mitsumi DWM-W095A. I did some looking around but couldn't find drivers. However, I did find this CE Declaration from HP: http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c04035717. In that document it associates BCM43241 for the product name and model along with DWM-W095A for the regulatory model number. If this is actually a Broadcom product I wonder if installing their drivers and software would help (I don't have the tablet with me right now to try):

 

http://www.broadcom.com/products/Bluetooth/Bluetooth-RF-Silicon-and-Software-Solutions/BCM1000-BTW

 

I'll report back with my findings once I get a chance to test this out.

Honor Student
Ashman4
Posts: 2
Member Since: ‎12-28-2013
Message 9 of 24 (4,570 Views)

Re: HP Omni 10 freezing intermittently

Hi everyone,

 

I too am experiencing freezing on my one week old HP omni 10 tablet. It tends to freeze at least once a day, which occurs randomly. I am not sure what is causing this annoying problem but I believe this is a software issue, which HP can fix with a bios update. Hopefuly HP can identify this problem we are all suffering and issue a real solution otherwise I have no alternative than to send back for a refund as this problem makes the tablet unrealible. 

 

Come on HP sort this out ASAP!

Top Student
mrkangtastic
Posts: 7
Member Since: ‎12-29-2013
Message 10 of 24 (4,508 Views)

Re: HP Omni 10 freezing intermittently

I'm experiencing this as well. I can't believe that HP releases a product without hardly any support for it.

@gallowji, did you find anything helpful with the broadcom drivers?

Side note, how do you access bios on this tablet?
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