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TimSajt
Posts: 7
Member Since: ‎11-03-2013
Message 1 of 49 (22,270 Views)
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Hp 655 update to windows 8.1 problem with Realtek ethernet driver

[ Edited ]

Hi,

 

I do an update to Windows 8.1 and now I have a problem with Realtek ethernet driver, which not working. If I look into Device manager I see an error for Realtek ethernet driver:

"Your computer's system firmware does not include enough information to properly configure and use this device.  To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35)"

 

I have last version of bios: F.26

 

I try to install driver from HP site: 8.3.730.2012 HP driver

 

also I try with Microsoft driver: 8.1.510.2013

 

Ethernet is working well in other OS.

 

Thank you for you time and I hope for solutions to this problem.

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Paul_Tikkanen
Posts: 46,370
Member Since: ‎07-13-2010
Message 2 of 49 (22,262 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

Top Student
TimSajt
Posts: 7
Member Since: ‎11-03-2013
Message 3 of 49 (22,246 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

No luck with that driver.
Honor Student
Reaper2511
Posts: 2
Member Since: ‎11-03-2013
Message 4 of 49 (22,219 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

Hi I have updated the PCIe Lan card to latest driver for Windows 8.1.

 

Recieve error code 35 in Device manger.

 

Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35). I have the latest BIOS Update using HP Support Assistant.

 

This I belive is not a driver issue but a System BIOS. Lan card recognised and enabled in BIOS. No iterchange beteen BIOS and driver.

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Paul_Tikkanen
Posts: 46,370
Member Since: ‎07-13-2010
Message 5 of 49 (22,216 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

See if installing the driver directly from Realtek works.

 

Download and install the 5th file on the list.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

If that doesn't work, then unfortunately, the issue is beyond my knowledge to resolve.

Top Student
TimSajt
Posts: 7
Member Since: ‎11-03-2013
Message 6 of 49 (22,199 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

@ : I also try with Realtek driver, but no luck. I still have a problem.

Top Student
Big_Bertie
Posts: 5
Member Since: ‎11-04-2013
Message 7 of 49 (22,176 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

I have the same issue, since Windows 8.1 upgrade, as described on this thread.  Can someone from HP confirm that this issue is being addressed, as I assume it will affect all customers with this model.

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Paul_Tikkanen
Posts: 46,370
Member Since: ‎07-13-2010
Message 8 of 49 (22,166 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

Hi:

 

This is a consumer to consumer forum. No one can speak here on behalf of HP.

 

If your notebook is still under warranty, I would contact HP technical support and report the problem.

 

I have contacted the HP administrators of this forum, and requested they bring this matter to the attention of the HP engineers on the business PC side of the house.

 

That is the best I can do for you here.

Top Student
Big_Bertie
Posts: 5
Member Since: ‎11-04-2013
Message 9 of 49 (22,115 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

I've managed to resolve my issue since my original post. I uninstalled the LAN in Device Manager, whilst not removing the drivers, rebooted the laptop, and it then detected and installed the device correctly.  There must have been some kind of plug and play niggle during the update to Windows 8.1 that can resolve itself post-install.

Top Student
TimSajt
Posts: 7
Member Since: ‎11-03-2013
Message 10 of 49 (22,081 Views)

Re: Hp 655 update to windows 8.1 problem with Realtek ethernet driver

[ Edited ]

This is very great news. I will try this. Which driver do you have installed?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation