network controller driver problems on presario cq62-215dx (11538 Views)
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mkantony21
Posts: 3
Member Since: ‎02-05-2011
Message 1 of 36 (11,538 Views)
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network controller driver problems on presario cq62-215dx

i installed windows 7 (32) on my compaq presario cq62-215dx but there seems to be a problem with the wireless adapter. the wireless is not active and no icons showing on the task bar. There is a yellow mark on network controller on the device managers dialogue box.

please help me get the wifi to work. thanks

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Paul_Tikkanen
Posts: 39,909
Member Since: ‎07-13-2010
Message 2 of 36 (11,536 Views)

Re: network controller driver problems on presario cq62-215dx

Hi:

 

Normally that means the drivers aren't installed for the device.

 

Please click on that device in the device manager. Click on the details tab. In the Properties window, drop down to the second item on the list (Hardware ID's).

 

Post the top string of characters you see there. That string of letters and numbers identify the manufacturer of the device and the device model. With that info, we can try to find the appopriate driver for it and you should be all set to go.

 

Your notebook can have more than one brand of wireless card installed so this is the easiest way to get right to the correct driver.

 

Paul

Honor Student
mkantony21
Posts: 3
Member Since: ‎02-05-2011
Message 3 of 36 (11,511 Views)

Re: network controller driver problems on presario cq62-215dx

Hello. This is what i found after following your instructions.

 

PCI\VEN_14E4&DEV_4727&SUBSYS_145C103C&REV_01
PCI\VEN_14E4&DEV_4727&SUBSYS_145C103C
PCI\VEN_14E4&DEV_4727&CC_028000
PCI\VEN_14E4&DEV_4727&CC_0280

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Paul_Tikkanen
Posts: 39,909
Member Since: ‎07-13-2010
Message 4 of 36 (11,502 Views)

Re: network controller driver problems on presario cq62-215dx

Hi:

 

The device ID string you posted reveals you have the Broadcom wireless N adapter.

 

Here is the link to the drivers for that network adapter:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-83617-1&lc=en&dlc=en&cc=us&...

 

Paul

Honor Student
mkantony21
Posts: 3
Member Since: ‎02-05-2011
Message 5 of 36 (11,484 Views)

Re: network controller driver problems on presario cq62-215dx

hi

thanks alot. it worked ! keep up the good work.

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Paul_Tikkanen
Posts: 39,909
Member Since: ‎07-13-2010
Message 6 of 36 (11,483 Views)

Re: network controller driver problems on presario cq62-215dx

You're welcome. Glad to be of assistance.

Honor Student
TerryDangwa
Posts: 4
Member Since: ‎03-25-2011
Message 7 of 36 (11,002 Views)

Re: network controller driver problems on presario cq62-215dx

can anyone help me to identify the right wireless drivers for my network adaptor with the following Hardware Ids

PCI\VEN_10EC&DEV_8171&SUBSYS_1467103C&REV_10
PCI\VEN_10EC&DEV_8171&SUBSYS_1467103C
PCI\VEN_10EC&DEV_8171&CC_028000
PCI\VEN_10EC&DEV_8171&CC_0280

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Paul_Tikkanen
Posts: 39,909
Member Since: ‎07-13-2010
Message 8 of 36 (10,999 Views)

Re: network controller driver problems on presario cq62-215dx

Hi:

 

I am assuming for the model listed?

 

You have a Realtek Wireless LAN Adapter.  The only drivers on your notebook's support page would be for this one:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-81864-1&lc=en&dlc=en&cc=us&...=

 

Fortunately this driver covers most operating systems as you did not list the one you are using.

 

Paul

Honor Student
TerryDangwa
Posts: 4
Member Since: ‎03-25-2011
Message 9 of 36 (10,998 Views)

Re: network controller driver problems on presario cq62-215dx

thanks for a quick response..i am using windows 7 proffessional.

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Paul_Tikkanen
Posts: 39,909
Member Since: ‎07-13-2010
Message 10 of 36 (10,990 Views)

Re: network controller driver problems on presario cq62-215dx

Did the driver work for you?  It should.

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