Eprint with Photosmart B110a

[pete991239]

Printer Photosmart B110a

Using eprint for first time

All other printer functions work but NO printing from email sent to hpeprint

From my email sent by hpeprint

Thank you for using HP's ePrint service. Your print job has
been received and prepared for printing. If you are the account owner for the
printer, you can check the status of your print job at http://www.hpeprintcenter.com.

From hpeprint centre

Failed   "Fw: Mail delivery failed: returning message to sen"

So what is happening?

[MauriceMoss]

Hi pete991239,

If you could post the full length of error message onto this thread, we could decipher the full context of the error message and see what the issue could be. Please make sure to remove your email frmo the message but having the full length error message would be extremely helpful.

[pete991239]

The hpeprint Centre just had info as shown before that it had failed

The properties of my recieved email which said "prepared for printing" are as follows (Note I have adjusted email addresses)

Return-Path: <donotreply@hpeprint.com>
Received: from aamtain02-winn.ispmail.ntl.com ([81.103.221.35])
          by mtain03-winn.ispmail.ntl.com
          (InterMail vM.7.08.04.00 201-2186-134-20080326) with ESMTP
          id <20110722130721.YIIA17813.mtain03-winn.ispmail.ntl.com@aamtain02-winn.ispmail.ntl.com>
          for <@tesco.net>; Fri, 22 Jul 2011 14:07:21 +0100
Received: from mx.tesco.com ([69.168.108.17])
          by aamtain02-winn.ispmail.ntl.com
          (InterMail vG.3.00.04.00 201-2196-133-20080908) with ESMTP
          id <20110722130721.UWJJ11058.aamtain02-winn.ispmail.ntl.com@mx.tesco.com>
          for <@tesco.net>; Fri, 22 Jul 2011 14:07:21 +0100
Return-Path: <donotreply@hpeprint.com>
X_CMAE_Category: 0,0 Undefined,Undefined
X-CNFS-Analysis: v=1.1 cv=/1hcfqhDc7GKMCRwdZEcApmHIGuDjdmGsegR1mEi8SU= c=1 sm=0 a=W-U1u2J0uAYA:10 a=xYcOmRgtAAAA:8 a=cH6R9-kdAAAA:8 a=yC0YGCfMAAAA:8 a=sJm6x4snqMsUNhUxC8UA:9 a=FdoevgOVOzsp-azffTIA:7 a=QEXdDO2ut3YA:10 a=8wgjsimKvRXXXAS+2iW28A==:117
X-CM-Score: 0
X-Scanned-by: Cloudmark Authority Engine
Authentication-Results: mx02.topaz.synacor.com smtp.mail=donotreply@hpeprint.com; spf=neutral; sender-id=neutral
Authentication-Results: mx02.topaz.synacor.com header.from=donotreply@hpeprint.com; sender-id=neutral
Received-SPF: neutral (mx02.topaz.synacor.com: 15.192.0.45 is neither permitted nor denied by domain of hpeprint.com)
Received: from [15.192.0.45] ([15.192.0.45:45425] helo=g5t0008.atlanta.hp.com)
 by mx.tesco.com (envelope-from <donotreply@hpeprint.com>)
 (ecelerity 2.2.3.46 r(37554)) with ESMTP
 id C2/17-17500-8F5792E4; Fri, 22 Jul 2011 13:07:04 +0000
Received: from g5t0030.atlanta.hp.com (g5t0030.atlanta.hp.com [16.228.8.142])
 by g5t0008.atlanta.hp.com (Postfix) with ESMTP id EAE8324237
 for <@tesco.net>; Fri, 22 Jul 2011 13:07:03 +0000 (UTC)
Received: from g4t0768g.houston.hp.com (g4t0768g.houston.hp.com [15.201.16.91])
 by g5t0030.atlanta.hp.com (Postfix) with ESMTP id D5D9F14089
 for <@tesco.net>; Fri, 22 Jul 2011 13:07:03 +0000 (UTC)
From: donotreply@hpeprint.com
To: @tesco.net
Message-ID: <1421852328.968297.1311340023750.JavaMail.marketsplash@g4t0768g.houston.hp.com>
Subject: ePrint Job Received
MIME-Version: 1.0
Content-Type: multipart/mixed;
 boundary="----=_Part_968295_806150785.1311340023749"
Date: Fri, 22 Jul 2011 13:07:03 +0000 (UTC)
X-Cloudmark-Analysis: v=1.1 cv=YQaMMHud+1wUxXSvVMbXd8KISltwB7TbnAhLzFI8O3E= c=1 sm=0 a=W-U1u2J0uAYA:10 a=xYcOmRgtAAAA:8 a=cH6R9-kdAAAA:8 a=yC0YGCfMAAAA:8 a=sJm6x4snqMsUNhUxC8UA:9 a=FdoevgOVOzsp-azffTIA:7 a=QEXdDO2ut3YA:10 a=HpAAvcLHHh0Zw7uRqdWCyQ==:117

If its any help I also tried from my Nokia phone and got a "Mail Delivery Error" as follows

@hpeprint.com
    SMTP
error from remote mail server after end of data:
    host
email-lb-cpg.austin.hp.com [15.217.96.213]:
    550 5.7.1 Command
rejected

------ This is a copy of the message, including all the headers.
------

Return-path: <@tesco.net>
Received:
from localhost ([127.0.0.1])
by localhost with esmtp (Exim
4.69)
(envelope-from <@tesco.net>)
id
1QjcSF-0003uQ-T0
for @hpeprint.com; Wed, 20 Jul
2011 20:29:11 +0100
X-Virus-Scanned: Debian amavisd-new at
smtpbeckt01.t-mobile.co.uk
Received: from localhost ([127.0.0.1])
by
localhost (localhost [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id
VzCQ9qh6NYKd for <@hpeprint.com>;
Wed,
20 Jul 2011 20:28:56 +0100 (BST)
Received: from [178.100.80.218]
by
localhost with esmtp (Exim 4.69)
(envelope-from <@tesco.net>)
id
1QjcS0-0003u7-5B
for @hpeprint.com; Wed, 20 Jul
2011 20:28:56 +0100
From: "Peter" <@tesco.net>
Reply-to:
"Peter" <@tesco.net>
To: HP
<@hpeprint.com>
Subject:

Date: Wed, 20 Jul 2011 20:28:34 +0100
Message-ID: <YW5BRS6ddX1H.dwDsZKwN@smtp.t-email.co.uk>
X-Mailer:
EPOC Email Version 2.10
MIME-Version: 1.0
Content-Language:
i-default
Content-Type: text/plain;
charset=UTF-8
Content-Transfer-Encoding:
quoted-printable
X-SA-Exim-Connect-IP: 127.0.0.1
X-SA-Exim-Mail-From: @tesco.net
X-SA-Exim-Scanned:
No (on localhost); SAEximRunCond expanded to false

Test
From Nokia
phone

Hope this helps

Peter

[MauriceMoss]

Pete991239,

I'm willing to guess that you've never had ePrint work when sending from this e-mail. It appears from the message that the e-mail is being blocked at the initial gateway of the HP servers which segregates known domains (like gmail.com, yahoo.com, etc) from the ones it doesn't recognize (like rr.com, cingular.att.com). I have a strong feeling that "tesco.net" is one of those it's filtering out (but this is a speculation as I do not have access to the algorithims in place for the servers).

Try sending a print job from a GMail account or a Yahoo account if you have access to one and see if you are capable of doing this. If so, set up an auto forward rule in one of these accounts to forward any e-mail sent to it to be forwarded on to the ePrint e-mail address. I've tested this here in our offices and have success.

Let me know if this works.

[pete991239 · Accepted solution]

Thanks for reply. It looks as you are correct. I tried it with my ntlworld.com email address and it worked printer OK

Another puzzle solved

.