I can't login ePrint Center redirected to hpconnected.com (2140 Views)
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Honor Student
SHIMSOFT
Posts: 4
Registered: ‎09-05-2013
Message 1 of 21 (2,140 Views)
Accepted Solution

I can't login ePrint Center redirected to hpconnected.com

I try the login ePrint Center http://www.hp.com/go/eprintcenter 

then Popup was displayed at "go to hpconnect".

 

I already updated hpconnect (displayed that popup) then push "go to HP connected" bottun.

 

but, "Session Expired" popup is displayed and after redirect to "https://www.hpconnected.com/jp/ja/"

and displayed browser "Not found".

 

How to solve this problem???

 

Teacher
JMuzz
Posts: 102
Registered: ‎09-17-2012
Message 2 of 21 (2,091 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Hi there,

Sorry you are experiencing this issue. Are you able to just log directly into HP Connected. Try going to www.hpconnected.com and logging in. Hope that helps!

 

HP Connected is the replacement for ePrint Center. It is new and improved with many new features and benefits.

I work for HP.
Honor Student
SHIMSOFT
Posts: 4
Registered: ‎09-05-2013
Message 3 of 21 (2,079 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Thank you for your reply.

 

But, I rty directly  http://www.hpconnected.com  and login then get same result.

 

 

But, I found a solution.

I am Japanese account, then   login to http://www.hpconnected.com after redirected to

 

http://www.hpconnected.com/jp/ja    and result "Not found"

 

I was edit URL is following,

 

http://www.hpconnected.com/us/en    then  I can use English mode web site.

 

some times redirect jp/ja and displayed "Not found" :smileysad:

 

I want Japanese mode web site.

 

 

Grad Student
ashu_b
Posts: 255
Registered: ‎09-19-2011
Message 4 of 21 (2,074 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Hello, 

I tried the steps you mentioned and got same results. 

 

But, I was able to go to the Japanese website for ePrint here:

https://h30495.www3.hp.com/c/46324/JP/ja/?jumpid=in_R11549%2Feprintcenter

Check if this helps. 

 

For hpconnected.com, i was facing same behavior you mentioned. 

Hope this helps.

 

 

I work for HP.
Honor Student
SHIMSOFT
Posts: 4
Registered: ‎09-05-2013
Message 5 of 21 (2,069 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Thank you for your reply.

 

I already check that Japanese ePrint Center Pre-Login page.

 

but ,  I login via that web site then redirected  hpconnnected.com/jp/ja and display "Not found".

 

It is not useful condition.

 

 

Student
RashmiS
Posts: 1
Registered: ‎09-15-2013
Message 6 of 21 (2,013 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Hi,

 

From HPC side only US and UK users are being supported.So if the user in epc is of US and UK users then only the user is going to HP connected.

Thats why japenese page of HPC is not showing.

Have you changed your country setting  of japenese in epc to US or UK?

Honor Student
SHIMSOFT
Posts: 4
Registered: ‎09-05-2013
Message 7 of 21 (1,987 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Thank you for your reply.

 

I don't change my account coutry settings.

 

and now,  http://www.hpconnected.com/us/en  to login my account and click [Settings]-[My Account]

but I can not found country setting.

 

If Japanese UI is not supported then I hope next  step,

My account change to US and login from http://www.hp.com/go/eprintcenter

and redirect to http://www.hpconnected.com/us/en and disappear "Not found"

 

So, I don't want "Not found" displayed and can not use menu.

 

 

 

Honor Student
Axone
Posts: 2
Registered: ‎09-17-2013
Message 8 of 21 (1,973 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

I have same problem and it's very annoying.

When i try to connect to HP ePrintCenter with my account , i have this message:

 

    ePrintCenter is now HP Connected

You have already upgraded to HP Connected. Please click the “Go to HP Connected” button below. You will be automatically logged in to HPConnected.com

 

But when i click to Go to HP Connected, i go to the login page of HP ePrintCenter France and i have to login. Infinite loop...

 

Please, when you change something, try with all country not only US or UK...

Actually HP ePrintCenter or HPConnected whatever... is unusable.

HP
Sunshyn2005
Posts: 1,993
Registered: ‎09-02-2013
Message 9 of 21 (1,934 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Hi Axone

 

I can help you with the HP Connected log in issue. I don't have a link I can send you but try the following, this is only going to work  if you are in the US or UK, if you are else where these steps unfortunately would not help.

 

Go to Control Panel and select, Clock Language and Region, then select Change Region. In the Format tab select the English (United States).

In the Location tab ensure you have United states in the Current location drop down and then select Apply.

This will ensure that the browser will launch to the appropriate region by default. You could also try using an alternate browser. 

 

Hope this helps 

Sunshyn2005

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Sunshyn2005
I work on behalf of HP
Honor Student
Axone
Posts: 2
Registered: ‎09-17-2013
Message 10 of 21 (1,928 Views)

Re: I can't login ePrint Center redirected to hpconnected.com

Hi Sunchyn2005,

 

I try to change the region but it's not working. But it's help me to find a workaround.

 

With your solution, i can go to hpconnected.com and login but after i was redirected to https://www.hpconnected.com/fr/fr and this a non existent web page...

 

So the workaround that works for the moment:

  1. Go to https://www.hpconnected.com/us/en
  2. Click Sign Up
  3. You will be redirected to another web page -> Click sur Sign In
  4. Use your login/password and click Sign In
  5. You will be redirected to a web page https://www.hpconnected.com/fr/fr that say Not Found ...
  6. Just change the part of url fr/fr by us/en so you wil have in url tab https://www.hpconnected.com/us/en and tape Enter
  7. Your are logged in and on the working US website

Has i say, it's just a workaround, i hope that HP will correct the url for other country like France quickly !

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