Photosmart 6520 - cannot enable web services (1016 Views)
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Honor Student
Dialyser
Posts: 3
Registered: ‎12-13-2012
Message 1 of 5 (1,016 Views)

Photosmart 6520 - cannot enable web services

I have just purchased a HP Photosmart 6520 e-All-in-One Printer, when I try to enable web services I get the message

 

"Server Connection Error - the printer was unable to connect to the server........."

 

During the setup the device downloaded and installed a firmware update but will not connect to the eprint server to enable web services.

 

All other functions seem to work perfectly, ie airprint, direct wireless printing, scanning via EWS was even tested from another continent via the internet so I know the printer is connected ok.

 

I have tried all the solutions offered in the forum and some that I found elsewhere on the web but the printer still will not connect to the server.

 

I have also tried to enable web services via EWS using two different PCs (Windows 7 64bit and Windows Vista 64bit) both give exactly the same result - the system says "checking for server connection and updates" (no updates found as printer already updated itself) then tries to connect to the web services server with message

 

"Enabling Web Services...

This process might take several minutes"

 

Sometimes after five to ten minutes I get a message telling me that connection is unavailable and I should try again later, other times I have left the "Enabling Web Services" running for upto 45 minutes before manually aborting.

 

Please help

 

Details on label on rear of printer:-

Serial no. CN29L161QH
FPU no. CX0178-64001

Details reported by printer:-

Model no. 6520
Serial no. CN29L161QH05TZ
Product no. CX0178
Service ID: 22339
Printer Zone (PX): 4
Firmware Version PKM2CN1230AR
Firmware Patch Version 0
Country/Region: 31 / 1
Duplexer: Installed
Network Status: Ready
Active Connection Type: Wireless
URL: http://192.168.0.200

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 2 of 5 (981 Views)

Photosmart 6520 - cannot enable web services

I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.

1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.

Let me know how it goes.


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I work for HP
Honor Student
Dialyser
Posts: 3
Registered: ‎12-13-2012
Message 3 of 5 (950 Views)

Re: Photosmart 6520 - cannot enable web services

Thank you for your reply, I had already tried this after reading the details in another post. I have however tried again but still the printer and the web interface cannot connect to the server to activate web services.

The printer has access to the Internet and has even been tried in the routers DMZ

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 4 of 5 (911 Views)

Photosmart 6520 - cannot enable web services

What the brand and model of your router and firmware version? Who is your ISP?


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I work for HP
Honor Student
Dialyser
Posts: 3
Registered: ‎12-13-2012
Message 5 of 5 (906 Views)

Re: Photosmart 6520 - cannot enable web services

Router is Netgear DG834Gv5 wireless ADSL2 modem router

 

Firmware Version V1.6.01.34

 

ADSL Firmware Version E.25.41.64A

 

ISP is VirginMedia

 

I am UK based

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