what is the red x on display

[jh1471]

what is the red x on display

[banhien]

Hi,

What is your machine and its operating system ? Which browser are you using ? Normally this shows an image which can not display on your screen (being blocked for example).

Regards.

[claudiab4]

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@jh1471 wrote:

what is the red x on display

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[sabretooth04]

On what display?

[garytech1]

If you are talking about the red x on your printer it means to cancel or stop print jobs.

[SpokaneLee]

I have the same problem.

Anything printed with black ink cartridge does not print.

(It has all along for a couple of years been working ok, and I have tried two different full black cartridges. I have also cleaned the print cartridge area, and done other "fixes" suggested by online support FAQ's.

I have used the HP Print Doctor and it shows nothing wrong.

But, it refuses to print any black, and there is a red X on the control panel, underneath the "?" and the ">".

There is nothing in the user manual to even explain a red X.

What's up? 

[garytech1]

Hi SpokaneLee,

I understand that your black ink is not printing.  What printer do you have?  

[docnurse]

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@banhien wrote:

Hi,

What is your machine and its operating system ? Which browser are you using ? Normally this shows an image which can not display on your screen (being blocked for example).

Regards.

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PhotoSmart B210A.

[docnurse]

HP PhotoSmart B21A

[Gemini02]

Hello

I understand you aren't able to print in black.

I have included a document for not printing in black. Make sure you are using Genuine HP cartridges, check your ink levels, align the printer, check the vents to make sure they aren't blocked and how to clean the printehead.

http://support.hp.com/us-en/document/c03956541

If you need more assistance just let me know.